Working with logs

Log files contain configuration settings, grid, process, and installation information, which makes them valuable tools for troubleshooting problems. This section describes the types of log files generated by the installation programs and components and how you can gather and send these files to BMC Customer Support or use them yourself to diagnose problems.


Log file names and locations

File

Location

Contains

BAO_install_log.txt

Platform installer log

AO_uninstall_log.txt

Platform uninstallation log

BAO_studio_install_log.txt

BMC Atrium Orchestrator Development Studio installer log

BAO_content_install_log.txt

Content installer log 

When you use the content installation program to install a predefined workflow for a BMC solution, the log files are created in <installationFolder>\import-logs

grid.log

AO_HOME/tomcat/logs

BMC Atrium Orchestrator creates the grid.log file shortly after the peer is started for the first time. If a peer is running for five minutes and this file does not appear, then there is probably something wrong with the default logging, or there has been a change to the logging configuration.
If you report an issue, it is useful to have an excerpt of this log, starting from the point that the process started and ending at the point that the failure occurred.

processes.log

AO_HOME/tomcat/logs

Contains logging generated by BMC Atrium Orchestrator workflows

catalina.log or catalina.out

AO_HOME/tomcat/logs

Contains log messages on actions by the container, actions on startup and shutdown, and any actions taken to load a web application

am.log

AO_HOME/am/logs

Contains logging information for Access Manager

repository.log

AO_HOME/repository/logs

Contains logging information for the repository

aoocp.log

AO_HOME/tomcat/logs

Contains logging information for BMC Atrium Orchestrator Operator Control Panel, including connectivity and user interface errors

Installation logs

 

If the installation is successful, BMC Atrium Orchestrator copies installer logs to the AO_HOME directory. However, if the installation is not successful, the installation log file stays in the temporary directory. For more information, see Viewing-installation-log-files.

Installation log locations

The following table lists the locations of the installation files by operating system.

Platform

Default installation log location

Mac OS

Usually in the installation folder

Red Hat Linux

 /tmp

Oracle Solaris

/var/tmp

Windows

Usually in C:\DOCUME~1\<userName>\LOCALS~1\Temp

 

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