Out of memory heap dump generated by a grid peer

Note

Service pack 4 for version 7.6.02 of BMC Atrium Orchestrator solves this problem.

BMC Software is alerting users to a serious problem in Service Pack 3 (SP3) for version 7.6.02 of the BMC Atrium Orchestrator Platform that requires immediate attention. A memory leak in SP3 has the potential to consume all available Java heap space. This condition is confirmed by a grid peer generating an out-of-memory heap dump file, and it occurs more quickly with small heap sizes (less than 2 GB).

Recommended action

Do not install BMC Atrium Orchestrator Platform 7.6.02 SP3.

If you installed BMC Atrium Orchestrator Platform 7.6.02 SP3 into a production environment, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) as soon as possible for assistance.

This issue has been assigned the ID AMP-18247.

 

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