Sample use case - Unresponsive device recovery
At Calbro Systems, engineers discover 15 unresponsive devices twice a day at random times. Each time the problem occurs, one level-2 engineer fixes the issue in five minutes and spends another five minutes updating and closing the incident ticket. This problem has been ongoing for nine months. Because this has low priority, the problem will continue until the devices are replaced the following year.
Problem analysis
Metric | Value |
|---|---|
Number of devices | 15 |
Frequency | twice a day |
Time it takes to fix the issue (includes time to update and close ticket) | 10 minutes |
FTE/minute | $0.82 |
Costs per day: 15 devices × twice a day × 10 min × $0.82 FTE/min | $246 |
Costs per month (30 days) | $7,380 |
Estimated savings
When Calbro Systems automated device restarts, it recouped $7,380 per month, totaling $88,560 by the time the devices are replaced.