Organizational target areas for interviews

The following table provides a list of pre-interview tasks and interview subjects with whom you can discuss the concepts of orchestration and automation and how they apply to your organization.

Task or interviewee

Owner

Time required

Target date

Run NOC event types and occurrences report

 

 

 

Run BMC Remedy ITSM incident types and occurrences report

 

 

 

Conduct one-hour interviews with:

 

 

 

  • Innovative (special projects) lead

 

 

 

  • NOC lead

 

 

 

  • UNIX support lead

 

 

 

  • Wintel support lead

 

 

 

  • Virtualization support lead

 

 

 

  • Database support lead

 

 

 

  • Application/Middleware support lead

 

 

 

  • Service Desk lead

 

 

 

  • Disaster Recovery lead

 

 

 

  • Network support lead

 

 

 

 

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