Capture business metrics
Before you begin designing the workflows, capture business metrics for the use case. For comparison purposes, you need to baseline what the current use case process costs the organization.
Use cases are generally tied to:
- Real money (hard savings)
- Time savings, which usually can be translated into soft dollar value (soft savings)
Hard savings
Hard savings represent actual dollars saved (bottom-line) or real dollars directly attributed to increased revenue. However, because they tend to garner the most attention by IT and the business and are immediately solved, use cases with hard dollar savings can be difficult to baseline.
Soft savings
Soft savings are more commonly captured, and can include:
- Event frequency (per hour, day, month, week, quarter)
- Number of people involved during the event
- Length of time to complete the tasks to resolve the event
- The extent of the event
- Costs
- Estimated costs savings
Foundation metrics
The following table lists typical foundation metrics that are used for use case savings:
Typical foundation metrics
Metric | Value |
|---|---|
Number of business work days in a year | 252 |
Full-time employee fully loaded cost (annual) | $100,000 |
Number of work hours in a day | 8 |
Employee salary per hour | $49.625 |
Number of minutes in a work year (8 hours/day × 60 minutes/hour × 252 days) | 120,960 |
Employee salary per minute | $0.826 |
Where to go to from here