Troubleshooting

Read the Release-notes-and-notices for this release. Your problem might be a listed in the Known-and-corrected-issues for this release.

If you still cannot solve the problem, log into the Customer Portal on the BMC website. http://www.bmc.com/support

This section provides information to help resolve problems with 

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Platform. It also describes the log files created by 

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Platform. The Related Knowledge Articles section includes links to Knowledge Articles from BMC Customer Support that may be of interest when troubleshooting issues with

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Platform.

Related Knowledge Articles

The following Knowledge Articles from BMC Customer Support might be of interest when troubleshooting

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issues:

• "Failed to obtain high availability node's lock" leads to unstable system (Knowledge Article ID: KA000082784)

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  Peer on Multi-Homed Server Fails To Connect to Grid (Knowledge Article ID: KA000089530)
• Peer fails to start after exhausted disk space (Knowledge Article ID: KA000095977)
•  "Unable to read Archive from file" when starting peer (Knowledge Article ID: KA000078960)
• How do I increase memory for

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  peers? (Knowledge Article ID: KA000027881) You can also refer to Configure memory settings.

You might also be interested in the list of top Knowledge Articles for BMC Atrium Orchestrator located on BMC Communities.