The problem management concepts provide common data models for a problem management system. Theyi contain elements that represent the common data elements used to define a record. In the concepts, values for a specific investigation, known error, or solution are assigned to the elements provided in the concepts.
The problem management concept elements map to actual fields in your problem management system. Configuration items in the module configuration define the mappings. These configuration items are held in configuration groups specific to your problem management system. With this mapping established, workflows can use the change concept element names.
You can adapt workflows to different problem management systems. If changes are made to the field names in the incident management system, simply change the values in the related configuration items in the module configuration. See Adding-mappings-to-the-module-configuration for details on adding field name mappings to the module configuration.
Because workflows use the concept's element names, changes are not needed at the workflow level. You can enter the values assigned to a changed context item directly in an XML document, which assigns multiple elements to a single context item. Alternatively, you can create multiple assign statements for the same context item and use BMC Atrium Orchestrator Development Studio to create the XML document.
The Problem Management module contains the following concepts:
The [expand] macro is a standalone macro and it cannot be used inline.
The [expand] macro is a standalone macro and it cannot be used inline.
The [expand] macro is a standalone macro and it cannot be used inline.
The [expand] macro is a standalone macro and it cannot be used inline.
The [expand] macro is a standalone macro and it cannot be used inline.
Solution concept XSD
OA-Problem_Management" elementFormDefault="qualified">
<xsd:element name="Solution" />
<xsd:complexType name="SolutionType">
<xsd:annotation>
<xsd:documentation>Represents a solution.</xsd:documentation>
</xsd:annotation>
<xsd:sequence>
<xsd:element name="request-id" type="xsd:integer" />
<xsd:element name="solution-database-id">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="configuration-item">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="assigned-group">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="assignee">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="solution-status">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="status-reason">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="solution-description">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="255" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="abstract">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="255" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="description">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="255" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="solution-details">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="255" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="support-group-id">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="assigned-support-org">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="company">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="contact-company">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="searchable">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="solution-type">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="organization">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="department">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="site-group">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="site">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="region">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="action">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="assigned-support-company">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="product-cat-tier1">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="product-cat-tier2">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="product-cat-tier3">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="product-name">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="product-model-version">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="manufacturer">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="categorization-tier1">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="categorization-tier2">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="categorization-tier3">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="solution-keyword">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="worklog-details">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="activity-type">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="secure-log">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="view-access">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="details-log">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="activity-date">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
<xsd:element name="communications-source">
<xsd:simpleType>
<xsd:restriction base="xsd:string">
<maxLength value="30" />
</xsd:restriction>
</xsd:simpleType>
</xsd:element>
</xsd:sequence>
</xsd:complexType>
</xsd:schema>
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