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Troubleshooting the BMC Remedy AR System adapter

This topic provides information about troubleshooting issues specific to the BMC Remedy AR System adapter.

Generic issues

Message: BMC Remedy AR System server not sending notifications to a client.

Explanation: The BMC Remedy AR System server stops sending notifications to a client if the maximum number of allowed attempts fails.

User response: Restart the BMC Remedy AR System server to clear its cache.

 

Related Knowledge Articles

000082370: Atrium Orchestrator - Remedy Monitor Adapter does not pick up alerts except on adapter activation

Remedy Monitor could not register to receive alerts; connection refused: Knowledge Article ID:000071868 (Legacy ID:KA347581)

 

 

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