User scenario for onboarding a new employee by using BMC MyIT

This topic describes how the out-of-the-box Onboard Employee service available for BMC MyIT Service Broker works when using BMC Atrium Orchestrator as a service fulfillment engine.

Before you run the onboard employee service

Before an end user can view the service in BMC MyIT, the following tasks must be complete:

Overview

When a new employee joins an organization, you can submit a request in BMC MyIT to create a user account and a mailbox with a specified limit for the user. 

The following figure shows the services available in BMC MyIT. 

Onboard employee service.png

  1. A user requests the Onboard Employee service in BMC MyIT. Based on the questions configured in BMC MyIT Service Broker, the user is asked to specify the details for the new employee. 
  2. After the request is submitted, the MyIT Service Broker workflow attached to the Onboard Employee service is triggered to fulfill the service request. 
  3. The Invoke BAO Service activity from the MyIT Service Broker workflow invokes the internal workflow attached to the service in BMC MyIT Service Broker invokes the BMC Atrium Orchestrator process to communicate with the fulfillment application, in this case, with Microsoft Exchange and creates a new user and a mail account for the new user.
  4. In BMC MyIT, the status of the request is updated and the request is marked as closed.

 

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