Configuration roadmap for BMC Service Desk Automation run book
This section describes the end to end configuration settings to be made in BMC MyIT, BMC Service Request Management, BMC Remedy IT Service Management, and BMC Atrium Orchestrator products to set up and run the Service Desk Automation run book in your environment.
The following table lists the steps required to perform the configuration tasks.
Action | Product | Additional information |
|---|---|---|
1. Create an orchestration user with the required permissions | BMC Remedy ITSM | |
2. Create a business service and a navigational category | BMC Service Request Management | |
3. Create a service request definition | BMC Service Request Management | |
4. (Optional) Configure MyIT | BMC MyIT | |
5. (Optional) Collect business metrics for the run book | BMC Service Request Management/ | |
6. Configure adapters | BMC Atrium Orchestrator | |
7. Configure modules | BMC Atrium Orchestrator |
The procedures described in this section are specific to the configuration settings required for the example Unlock Account use case, however, you can use similar settings for configuring the BMC Service Desk Automation run book for automating use cases that match your requirement.