Troubleshooting the BEM adapter

This topic provides information for troubleshooting issues specific to the BMC Atrium Orchestrator application adapter for BMC Event Manager (BEM).

Message: Event with WARNING severity received by the BMC Atrium Orchestrator Monitor Adapter for BEM but slot severity in event is not received.

Explanation: WARNING is the default severity value in the BMC Event Manager application.

User response: To resolve this issue, you must add a configuration parameter to the gateway.imcomm file as follows:

  1. Access the computer on which BMC Event Manager is installed and navigate to the $MCELL_HOME/etc directory.
  2. Open the gateway.imcomm file and then add cond=always.
  3. Restart the BMC Event Manager service.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*