The Change Management module contains configuration information that is used by each of the workflows. The module provides complete configurations for both BMC Remedy ITSM and HP ServiceCenter environments. For configurations for the BMC Remedyforce environment, see Change-Management-module-configuration-for-BMC-Remedyforce.
The following table details the default Change Management module configuration values in a BMC Remedy ITSM environment.
Module configuration item | |
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Default Schema_Mappings
<schema-mappings>
<Query type="string" fields="Query_Mappings">CHG:Infrastructure Change</Query>
<Create type="string" fields="Create_Mappings">CHG:ChangeInterface_Create</Create>
<Create-Relationships type="string" fields="Create_Relationships_Mappings">CHG:Associations
</Create-Relationships>
<Update type="string" fields="Update_Mappings">CHG:ChangeInterface</Update>
<Template type="string" fields="Change_Template_Mappings">CHG:Template</Template>
<Query-Associations type="string" fields="Query_Association_Mappings">CHG:Associations</Query-Associations>
</schema-mappings> |
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Default Status_Mappings
<change-request-status-mappings>
<mapping name="Draft" type="string">0</mapping>
<mapping name="Request For Authorization" type="string">1</mapping>
<mapping name="Request For Change" type="string">2</mapping>
<mapping name="Planning In Progress" type="string">3</mapping>
<mapping name="Scheduled For Review" type="string">4</mapping>
<mapping name="Scheduled For Approval" type="string">5</mapping>
<mapping name="Scheduled" type="string">6</mapping>
<mapping name="Implementation In Progress" type="string">7</mapping>
<mapping name="Pending" type="string">8</mapping>
<mapping name="Rejected" type="string">9</mapping>
<mapping name="Completed" type="string">10</mapping>
<mapping name="Closed" type="string">11</mapping>
<mapping name="Cancelled" type="string">12</mapping>
</change-request-status-mappings> |
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| <Changes>
<Change />
</Changes> |
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Default Risk_Level_Mappings
<risk-level-mappings>
<mapping name="Risk Level 1" type="string">0</mapping>
<mapping name="Risk Level 2" type="string">1</mapping>
<mapping name="Risk Level 3" type="string">2</mapping>
<mapping name="Risk Level 4" type="string">3</mapping>
<mapping name="Risk Level 5" type="string">4</mapping>
</risk-level-mappings> |
| <impact-mappings>
<mapping name="1-Extensive/Widespread" type="string">1000</mapping>
<mapping name="2-Significant/Large" type="string">2000</mapping>
<mapping name="3-Moderate/Limited" type="string">3000</mapping>
<mapping name="4-Minor/Localized" type="string">4000</mapping>
</impact-mappings> |
| <urgency-mappings>
<mapping name="1-Critical" type="sting">1000</mapping>
<mapping name="2-High" type="string">2000</mapping>
<mapping name="3-Medium" type="string">3000</mapping>
<mapping name="4-Low" type="string">4000</mapping>
</urgency-mappings> |
| <priority-mappings>
<mapping name="Critical" type="sting">0</mapping>
<mapping name="High" type="string">1</mapping>
<mapping name="Medium" type="string">2</mapping>
<mapping name="Low" type="string">3</mapping>
</priority-mappings> |
| <change-timing-mappings>
<mapping name="Emergency" type="string">1000</mapping>
<mapping name="Expedited" type="string">2000</mapping>
<mapping name="Latent" type="string">3000</mapping>
<mapping name="Normal" type="string">4000</mapping>
<mapping name="No Impact" type="string">5000</mapping>
<mapping name="Standard" type="string">6000</mapping>
</change-timing-mappings> |
| <values>
<field name="somename" />
</values> |
| <type-mappings>
<mapping name="Project" type="string">1000</mapping>
<mapping name="Change" type="string">2000</mapping>
<mapping name="Release" type="string">3000</mapping>
<mapping name="Asset Configuration" type="string">4000</mapping>
<mapping name="Asset Management" type="string">5000</mapping>
<mapping name="Asset Lease" type="string">6000</mapping>
\<mapping name="Purchase Requisition" type="string">7000</mapping>
<mapping name="Asset Maintenance" type="string">8000</mapping>
</type-mappings> |
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Default Query_Mappings
<mappings>
<change-id type="int" version="default">Infrastructure Change ID</change-id>
<first-name type="string" version="default">First Name</first-name>
<last-name type="string" version="default">Last Name</last-name>
<company type="int" version="default">Company</company>
<location-company type="int" version="default">Location Company</location-company>
<organization type="string" version="default">Organization</organization>
<department type="string" version="default">Department</department>
<customer-last-name type="string" version="default">Customer Last
Name</customer-last-name>
<customer-first-name type="string" version="default">Customer First
Name</customer-first-name>
<customer-organization type="string" version="default">Customer
Organization</customer-organization>
<customer-phone-number type="string" version="default">Customer Phone
Number</customer-phone-number>
<customer-department type="string" version="default">Customer
Department</customer-department>
<customer-company type="string" version="default">Customer Company</customer-company>
<support-group-name type="string" version="default">Support Group
Name</support-group-name>
<support-organization type="string" version="default">Support
Organization</support-organization>
<support-company type="string" version="default">Company3</support-company>
<assignee-groups type="string" version="default">Assignee Groups</assignee-groups>
<submit-date type="string" version="default">Submit Date</submit-date>
<detailed-description type="string" version="default">Detailed
Description</detailed-description>
<description type="string" version="default">Description</description>
<impact type="string" version="default">Impact</impact>
<status type="string" version="default">Change Request Status</status>
<status-reason type="string" version="default">Status Reason</status-reason>
<priority type="string" version="default">Priority</priority>
<planned-start-date type="string" version="default">Requested Start
Date</planned-start-date>
<planned-finish-date type="string" version="default">Requested End
Date</planned-finish-date>
<actual-start-date type="string" version="default">Actual Start Date</actual-start-date>
<actual-finish-date type="string" version="default">Actual End Date</actual-finish-date>
<scheduled-start-date type="string" version="default">Scheduled Start
Date</scheduled-start-date>
<scheduled-end-date type="string" version="default">Scheduled End
Date</scheduled-end-date>
<change-type type="string" version="default">Change Type</change-type>
<risk-level type="string" version="default">Risk Level</risk-level>
<urgency type="string" version="default">Urgency</urgency>
<phone-number type="string" version="default">Phone Number</phone-number>
<change-timing type="string" version="v7.0">Change Timing</change-timing>
<change-timing type="string" version="v7.5">Change Timing</change-timing>
<change-timing type="string" version="v7.6">Change Timing</change-timing>
<product-name type="date" version="default">Product Name (2)</product-name>
<product-model-version2 type="string" version="default">Product
Model/Version (2)</product-model-version2>
<manufacturer2 type="date" version="default">Manufacturer (2)</manufacturer2>
<business-justification type="string" version="default">Business Justification</business-justification>
<region type="string" version="default">Region</region>
<template-id type="int" version="default">TemplateID</template-id>
<lookup-keyword type="string" version="default">LookupKeyword</lookup-keyword>
<instance-id type="string" version="default">InstanceId</instance-id>
<last-modified-date type="string" version="default">Last Modified
Date</last-modified-date>
<chg-assignee type="string" version="default">ASCHG</chg-assignee>
<submitter type="string" version="default">Submitter</submitter>
</mappings> |
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Default Create_Mappings
<mappings>
<request-id type="int" version="default">Request ID</request-id>
<change-id type="string" version="default">Infrastructure Change Id</change-id>
<change-type type="string" version="default">Change Type</change-type>
<description type="string" version="default">Description</description>
<detailed-description type="string" version="default">Detailed Description</detailed-description>
<first-name type="string" version="default">First Name</first-name>
<last-name type="string" version="default">Last Name</last-name>
<status type="int" version="default">Status</status>
<status-reason type="string" version="default">Status Reason</status-reason>
<impact type="int" version="default">Impact</impact>
<urgency type="int" version="default">Urgency</urgency>
<risk-level type="int" version="default">Risk Level</risk-level>
<action type="string" version="default">z1D_Action</action>
<company type="int" version="default">Company</company>
<location-company type="int" version="default">Location Company</location-company>
<template-id type="int" version="default">TemplateID</template-id>
<ci-name type="string" version="default">CI Name</ci-name>
<lookup-keyword type="string" version="default">Lookup Keyword</lookup-keyword>
<dataset-id type="string" version="default">DatasetId</dataset-id>
<reconciliation-identity type="string" version="default">ReconciliationIdentity</reconciliation-identity>
<actual-start-date type="string" version="default">Actual Start Date</actual-start-date>
<actual-end-date type="string" version="default">Actual End Date</actual-end-date>
<change-timing type="string" version="v7.0">Change Timing</change-timing>
<change-timing type="string" version="v7.5">Change Timing</change-timing>
<change-timing type="string" version="v7.6">Change Timing</change-timing>
<performance-rating type="string" version="default">Performance Rating</performance-rating>
<scheduled-start-date type="string" version="default">Scheduled Start Date</scheduled-start-date>
<scheduled-end-date type="string" version="default">Scheduled End Date</scheduled-end-date>
<customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
<customer-first-name type="string" version="default">Customer First Name</customer-first-name>
<customer-company type="string" version="default">Customer Company</customer-company>
</mappings> |
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Default Update_Mappings
<mappings>
<change-id type="int" version="default">Infrastructure Change ID</change-id>
<region type="string" version="default">Region</region>
<organization type="string" version="default">Organization</organization>
<company type="string" version="default">Company</company>
<department type="string" version="default">Department</department>
<customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
<customer-first-name type="string" version="default">Customer First Name</customer-first-name>
<customer-organization type="string" version="default">Customer Organization</customer-organization>
<customer-phone-number type="string" version="default">Customer Phone Number</customer-phone-number>
<customer-department type="string" version="default">Customer Department</customer-department>
<customer-company type="string" version="default">Customer Company</customer-company>
<support-group-name type="string" version="default">Support Group Name</support-group-name>
<support-organization type="string" version="default">Support Organization</support-organization>
<support-company type="string" version="default">Company3</support-company>
<assignee-groups type="string" version="default">Assignee Groups</assignee-groups>
<detailed-description type="string" version="default">Detailed Description</detailed-description>
<description type="string" version="default">Description</description>
<impact type="string" version="default">Impact</impact>
<status type="string" version="default">Change Request Status</status>
<status-reason type="string" version="default">Status Reason</status-reason>
<priority type="string" version="default">Priority</priority>
<requested-start-date type="string" version="default">Requested Start Date</requested-start-date>
<requested-end-date type="string" version="default">Requested End Date</requested-end-date>
<actual-start-date type="string" version="default">Actual Start Date</actual-start-date>
<actual-end-date type="string" version="default">Actual End Date</actual-end-date>
<scheduled-start-date type="string" version="default">Scheduled Start Date</scheduled-start-date>
<scheduled-end-date type="string" version="default">Scheduled End Date</scheduled-end-date>
<change-type type="string" version="default">Change Type</change-type>
<risk-level type="string" version="default">Risk Level</risk-level>
<urgency type="string" version="default">Urgency</urgency>
<first-name type="string" version="default">First Name</first-name>
<last-name type="string" version="default">Last Name</last-name>
<phone-number type="string" version="default">Phone Number</phone-number>
<location-company type="date">Location Company</location-company>
<change-timing type="string" version="v7.0">Change Timing</change-timing>
<change-timing type="string" version="v7.5">Change Timing</change-timing>
<change-timing type="string" version="v7.6">Change Timing</change-timing>
<product-name type="date">Product Name (2)</product-name>
<product-model-version2 type="string" version="default">Product Model/Version (2)</product-model-version2>
<manufacturer2 type="date">Manufacturer (2)</manufacturer2>
<chg-assignee>ASCHG</chg-assignee>
<action queryable="false" type="string" version="default">z1D_Action</action>
<activity-type type="string" version="default">z1D_Activity Type</activity-type>
<secure-work-log type="string" version="default">z1D_Secure_Log</secure-work-log>
<view-access type="string" version="default">z1D_View_Access</view-access>
<details-log type="string" version="default">z1D_Details</details-log>
<worklog-details type="string" version="default">z1D_Summary</worklog-details>
</mappings> |
| <mappings>
<change-template-name type="string">Template
Name</change-template-name>
<instance-id type="string">InstanceId</instance-id>
<chg-template-id type="string">CHG Template ID</chg-template-id>
</mappings> |
| <field-id-mappings>
<mapping name="planned-start-date"type="date">1000000349</mapping>
<mapping name="planned-finish-date" type="date">1000000363</mapping>
<mapping name="actual-start-date" type="date">1000000348</mapping>
<mapping name="actual-finish-date"type="date">1000000364</mapping>
</field-id-mappings> |
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Default Status_Reason_Mappings
<status-reason-mappings>
<mapping name="No Longer Required" type="string">1000</mapping>
<mapping name="Funding Not Available" type="string">2000</mapping>
<mapping name="To Be Re-Scheduled" type="string">3000</mapping>
<mapping name="Resources Not Available" type="string">4000</mapping>
<mapping name="Successful" type="string">5000</mapping>
<mapping name="Successful with Issues" type="string">6000</mapping>
<mapping name="Unsuccessful" type="string">7000</mapping>
<mapping name="Backed Out" type="string">8000</mapping>
<mapping name="Final Review Complete" type="string">9000</mapping>
<mapping name="Final Review Required" type="string">10000</mapping>
<mapping name="Additional Coding Required" type="string">110000</mapping>
<mapping name="Insufficient Task Data" type="string">12000</mapping>
<mapping name="In Verification" type="string">13000</mapping>
<mapping name="In Rollout" type="string">14000</mapping>
<mapping name="Insufficient Change Data" type="string">15000</mapping>
<mapping name="Schedule Conflicts" type="string">16000</mapping>
<mapping name="In Development" type="string">17000</mapping>
<mapping name="In Test" type="string">18000</mapping>
<mapping name="In Build" type="string">19000</mapping>
<mapping name="In Rollback" type="string">20000</mapping>
<mapping name="In Documentation" type="string">21000</mapping>
<mapping name="Vendor Purchase" type="string">22000</mapping>
<mapping name="Support Group Commmunication" type="string">23000</mapping>
<mapping name="Task Review" type="string">24000</mapping>
<mapping name="Miscellaneous" type="string">25000</mapping>
<mapping name="Future Enhancement" type="string">26000</mapping>
<mapping name="Manager Intervention" type="string">27000</mapping>
<mapping name="Accepted" type="string">28000</mapping>
<mapping name="Assigned" type="string">29000</mapping>
<mapping name="Built" type="string">30000</mapping>
<mapping name="On Hold" type="string">31000</mapping>
<mapping name="Automatically Closed" type="string">32000</mapping>
</status-reason-mappings> |
| <timing-reason-mappings>
<mapping name="Customer/business need" type="string">1000</mapping>
<mapping name="Insufficient lead-time" type="string">2000</mapping>
<mapping name="Known error correction" type="string">3000</mapping>
<mapping name="Scheduling conflict" type="string">4000</mapping>
</timing-reason-mappings> |
Create_Association_Mappings | <mappings>
<association-id>Associations ID</association-id>
<entry1-form-name>Form Name01</entry1-form-name>
<entry1-request-id>Request ID01</entry1-request-id>
<entry1-request-type>Request Type01</entry1-request-type>
<entry1-request-description>Request Description01</entry1-request-description>
<entry1-lookup-keyword>Lookup Keyword</entry1-lookup-keyword>
<entry1-start-date>Start Date 01</entry1-start-date>
<entry1-end-date>End Date 01</entry1-end-date>
<entry1-dataset-id>Data_Set_ID01</entry1-dataset-id>
<entry1-association-type>Association Type Code</entry1-association-type>
<entry2-form-name>Form Name02</entry2-form-name>
<entry2-request-id>Request ID02</entry2-request-id>
<entry2-association-type>Association Type01</entry2-association-type>
<association-status>Status</association-status>
</mappings> |
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Default Request_Type_Mappings
<type-mappings>
<mapping name="ALL" type="string">1000</mapping>
<mapping name="Asset Configuration" type="string">2000</mapping>
<mapping name="Broadcast" type="string">3000</mapping>
<mapping name="CI Unavailability" type="string">4000</mapping>
<mapping name="Configuration Component" type="string">5000</mapping>
<mapping name="Configuration Item" type="string">6000</mapping>
<mapping name="Contract" type="string">7000</mapping>
<mapping name="General Broadcast" type="string">8000</mapping>
<mapping name="Incident" type="string">9000</mapping>
<mapping name="Incident Template" type="string">10000</mapping>
<mapping name="Infrastructure Change" type="string">12000</mapping>
<mapping name="Task" type="string">13000</mapping>
<mapping name="Infrastructure Change Template" type="string">14000</mapping>
<mapping name="Solution Database" type="string">15000</mapping>
<mapping name="Known Error" type="string">16000</mapping>
<mapping name="Operational Level Agreement" type="string">17000</mapping>
<mapping name="People" type="string">18000</mapping>
<mapping name="People Organization" type="string">19000</mapping>
<mapping name="Problem Investigation" type="string">20000</mapping>
<mapping name="Purchase Requisition" type="string">21000</mapping>
<mapping name="Product" type="string">22000</mapping>
<mapping name="Release" type="string">225000</mapping>
<mapping name="Request" type="string">23000</mapping>
<mapping name="Service Level Agreement" type="string">24000</mapping>
<mapping name="Support Group" type="string">25000</mapping>
<mapping name="Asset Lease" type="string">26000</mapping>
<mapping name="Asset Maintenance" type="string">27000</mapping>
<mapping name="Software Library Item" type="string">28000</mapping>
<mapping name="LDAP Object" type="string">29000</mapping>
<mapping name="Work Order" type="string">33000</mapping>
<mapping name="Project" type="string">37000</mapping>
<mapping name="RKM Solution" type="string">99000</mapping>
</type-mappings> |
Associated_Incident_Platform | |
Query_Association_Mappings | <mappings>
<association-id>Associations ID</association-id>
<entry1-form-name>Form Name01</entry1-form-name>
<entry1-request-id>Request ID01</entry1-request-id>
<entry1-request-type>Request Type01</entry1-request-type>
<entry1-request-description>Request Description01</entry1-request-description>
<entry1-lookup-keyword>Lookup Keyword</entry1-lookup-keyword>
<entry1-start-date>Start Date 01</entry1-start-date>
<entry1-end-date>End Date 01</entry1-end-date>
<entry1-dataset-id>Data_Set_ID01</entry1-dataset-id>
<entry1-association-type>Association Type Code</entry1-association-type>
<entry2-form-name>Form Name02</entry2-form-name>
<entry2-request-id>Request ID02</entry2-request-id>
<entry2-association-type>Association Type01</entry2-association-type>
<association-status>Status</association-status>
</mappings> |
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Default WorkInfo_Type_Mappings
<workinfo-type-mappings>
<mapping name="All" type="string">1000</mapping>
<mapping name="Business Justification" type="string">3000</mapping>
<mapping name="Requirements" type="string">4000</mapping>
<mapping name="Change Assessment" type="string">6000</mapping>
<mapping name="Potential Problems" type="string">7000</mapping>
<mapping name="Risk Assessment" type="string">8000</mapping>
<mapping name="Service Impact Assessment" type="string">9000</mapping>
<mapping name="Backout Plan" type="string">11000</mapping>
<mapping name="Business Design" type="string">12000</mapping>
<mapping name="Development" type="string">13000</mapping>
<mapping name="Install Plan" type="string">14000</mapping>
<mapping name="Technical Design" type="string">15000</mapping>
<mapping name="Test Plan" type="string">16000</mapping>
<mapping name="Backout Results - Details" type="string">18000</mapping>
<mapping name="Install Results - Details" type="string">19000</mapping>
<mapping name="Test Results - Details" type="string">20000</mapping>
<mapping name="Cancellation Information" type="string">22000</mapping>
<mapping name="Post Implementation Review" type="string">23000</mapping>
<mapping name="Configuration Audit" type="string">25000</mapping>
<mapping name="SLM Compliance Audit" type="string">26000</mapping>
<mapping name="SLM Process Review" type="string">27000</mapping>
<mapping name="General Information" type="string">29000</mapping>
<mapping name="Rejection Information" type="string">30000</mapping>
<mapping name="Email System" type="string">31000</mapping>
<mapping name="Paging System" type="string">32000</mapping>
<mapping name="Chat" type="string" version="default">35000</mapping>
</workinfo-type-mappings> |
WorkInfo_SecureLog_Mappings | <workinfo-securelog-mappings>
<mapping name="Yes" type="string">0</mapping>
<mapping name="No" type="string">1</mapping>
</workinfo-securelog-mappings> |
WorkInfo_ViewAccess_Mappings | <workinfo-viewaccess-mappings>
<mapping name="Internal" type="string">0</mapping>
<mapping name="Public" type="string">1</mapping>
</workinfo-viewaccess-mappings> |
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Authentication_Query_Mappings | <mappings>
<person-id type="int">Person ID</person-id>
<first-name type="string">First Name</first-name>
<last-name type="string">Last Name</last-name>
<company type="int">Company</company>
<login-id type="string">Remedy Login ID</login-id>
</mappings> |
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