ServiceNow monitor adapter

The monitor adapter for ServiceNow checks for messages in a specified account on a POP3 mail server. The account information is designated in the configuration node for the adapter in Grid Manager. This adapter does not support multiple configuration nodes; however, multiple adapters can be configured within Grid Manager, each with a unique configuration.

The Service-now application monitor adapter is a mail-based monitor, which checks for messages on a specified account on the POP3 mail server. Ensure that the email notifications are configured for appropriate events on the Service-now application. You configure an adapter in BMC Atrium Orchestrator Grid Manager. The configuration provides information about how the adapter interacts with the Service-now application.

The form view provides an easy-to-use interface for configuring adapters. The form view prevents human errors that might occur as a result of copying the configuration XML from the adapter user documentation into the UI when configuring an adapter. You can switch to the XML view to configure those elements and attributes that are not available as fields or to configure all the elements and attributes by using XML only. However, after you switch to the XML view, and save the configuration in the XML from that view, you cannot use the form view for modifying the configuration.

To configure the monitor adapter

1. Log on to the BMC Atrium Orchestrator Grid Manager.
2. To access the adapters page, click the Manage tab and then click the Adapters tab.
3. In the Adapters in Repository list, select the bmc-adapter-service-now-monitor [conbaosnow:20.12.02.00] check box corresponding to the type of adapter to be added.
4. Click Add to Grid to include the adapter in the Adapters on Grid list.
5. Click Configure corresponding to the newly added adapter.
6. On the Add an Adapter Configurationpage, perform the following sub-steps to configure the adapter by using the form view or skip to step 7 to configure the adapter by using the XML view:
   1. Enter a name for the adapter.
   2. Use ServiceNowMonitor as the actor adapter name, which is the default adapter name used by the processes in the AO-AD-ServiceNow module.
   3. Enter a description for the adapter.
   4. Under Properties, enter or select values for the configuration elements. Include all required elements indicated with an asterisk (*).
   5. (Optional) Click Switch to XML View and use the following steps to specify elements and attributes that are not in the form view.

7. (Optional) Configure the adapter in the XML view by using the following sub-steps:

   Note

   Switching to the XML view to specify those elements and attributes not included in the form means that you cannot thereafter use the form for modifying that configuration.

   1. Enter a name and a description for the adapter.
   2. Click Switch to XML View.
   3. On the Warning message that appears, click Switch View.

   4. In the Properties text box, use XML format to enter the configuration elements and attributes, and then click OK.

      Note

      If the default value for an optional element is acceptable, omit the element. Do not include empty elements.

8. On the Warning message that appears, click Save.
   
   The adapter configuration with settings is saved in the XML view permanently. The newly configured adapter is now listed in the Adapters on Grid list.
   
   The following table describes the adapter configuration elements and attributes for the monitor adapter for Service-now that you can specify by using the form view, XML view, or both. You cannot use the form view to configure elements and attributes that do not have an entry in the UI label column.

   
   Configuration Node Elements - monitor adapter

The XML template for the monitor adapter configuration is given in the following figures:

Sample XML template for configuring the monitor adapter with a plain password

 Sample XML template for configuring the monitor adapter with an encrypted Base64 password

A sample event generated by the monitor adapter for the BMC Atrium Orchestrator adapter manager is given in the following figure:

Sample monitor adapter event