Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Troubleshooting the HP Operations Manager adapter

This section lists error messages and problems specific to the BMC Atrium Orchestrator Application Adapter for HP Operations Manager.

Message: AdapterManager: ADAPTER_MANAGER: Unable to initialize adapter

Explanation: The actor adapter is enabled with an incorrect value for a configuration element.

User Response: Verify the values of the actor adapter configuration elements in Configuring the HP Operations Manager actor adapter.

Message: SoapRpcActorAdapter: HPOMMonitor: Error occurred making request

Explanation: The HP Operations Manager monitor adapter is enabled with an incorrect value for a configuration element.

User Response: Verify the values of the actor adapter configuration elements in Configuring the HP Operations Manager monitor adapter.

Message: The service cannot comply with the request due to internal processing errors

Explanation: The HP Operations Manager application is not running.

User Response: Ensure that the HP Operations Manager application is up and running.

Message: CertificateManagement: cacerts file read/write error:/opt/jdk1.6.0_13/jre/lib/security/cacerts (Permission denied)

Explanation: You do not have the permission to update the java cacert file.

User Response: Log on as the administrator and allocate write permissions on the cacerts file. The default location of the cacerts file is: C:\Program Files\Java\jdk1.6.0_16\jre\lib\security.

Message: Error: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Explanation: The java certificate is not installed automatically in the cacerts file.

User Response: Restart the Grid Manager.

Message: The HP Operations Manager application generates errors like "No route can be determined to reach the destination role defined by the WS-Addressing To"

Explanation: Duplicate records have been created in the HP Operations Manager application.

User Response: To resolve this problem:

  • Do not create duplicate records in the HP Operations Manager application.
  • Configure the HP Operations Manager application so that this error is not generated even when duplicate records are created.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*