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Get Work Order by Work Order ID


The Get Work Order by Work order ID workflow retrieves the work order that matches the work order ID that you specify.

Get Work Order by Work order ID workflow inputs

Input

Description

Required

configuration name

Specifies the configuration entry defined in the module configuration

Valid values: BMC_AR_System

Yes

work order id

Specifies a unique work order ID

Example: WO0000000000243

Yes

Get Work Order by Work order ID workflow outputs

Output

Description

work orders

Provides an XML document that contains details about one or more work orders

Example:

<WorkOrders>
 <WorkOrder>
   <work-order-id>WO0000000000016</work-order-id>
   <region />
   <organization />
   <company>Calbro Services</company>
   <department />
   <location-company>Calbro Services</location-company>
   <customer-last-name>Allbrook</customer-last-name>
   <customer-first-name>Allen</customer-first-name>
   <customer-organization />
   <customer-phone-number />
   <customer-department />
   <customer-company>Calbro Services</customer-company>
   <manager-support-company>Calbro Services</manager-support-company>
   <manager-support-organization>IT Support</manager-support-organization>
   <manager-support-group-name>Backoffice Support</manager-support-group-name>
   <detailed-description />
   <description>SummaryofTestCreateWorkOrderWorkflow</description>
   <status>Assigned</status>
   <status-reason />
   <priority>Low</priority>
   <first-name>App</first-name>
   <last-name>Admin</last-name>
   <phone-number />
   <work-order-type>General</work-order-type>
   <product-name />
   <product-model-version />
   <request-assignee>App Admin</request-assignee>
   <instance-id>AGGAA5V0FKVJ7AMB96YOA0FWWPBG7F</instance-id>
 </WorkOrder>
</WorkOrders>

success status

Indicates whether the process completed successfully

Valid values: success, failure

status message

Contains a text message that provides the status of the workflow

Example: "Query result successfully fetched for WO0000000000016".

 

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(archive) BMC Atrium Orchestrator Content 20.13.01