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ServiceNow actor adapter requests and responses

 The adapter requests for the actor adapter uses a set of elements, operation-type and operation-name, in the adapter request node to execute an API call. The set of values used to make each API call is referred to as an operation.

You can use the information in this section with the Call Adapter Activity to create an adapter request. For detailed instructions about how to use the Call Adapter Activity, see Call-Adapter-activity and Creating-and-configuring-the-Call-Adapter-activity.

Before you write an adapter request

Remember the following points:

  • Special characters used in a text field are wrapped in the CDATA tag. 

     Sample text: <![CDATA[sample(&*&$#$^text]]>
  • When executing a sample request from this documentation, you must ensure that the supporting data is present in the ServiceNow application.
  • If a large number of records is associated with the query, the execution of the request might take some time.
  • The ServiceNow application has imposed a limit of 250 records that can be retrieved at any time in a single query. Therefore, when writing a request, you must ensure that your query does not return more than 250 records.
  • A response can contain tags that may not be visible in the application.

The following table lists the process names and corresponding operations that can be performed by this adapter:

 Actor adapter processes and their corresponding adapter operations

 

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