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Managing change control

The following table contains conceptual information and tasks that describe how to manage the change control process in TrueSight Network Automation and provides links to the applicable topics:

Administering task

For more information

Benefits

To subject jobs to review and approval process

You can control whether jobs should be approved prior to execution. Learn the different approval types and how to set a system parameter so that all jobs need approval prior to execution.

To make the Change ID field mandatory when creating jobs

Learn how to make the Change ID field mandatory when creating jobs so that the jobs associated with external change tickets can be tracked.

To view and manage the change requests opened on the BMC Remedy ITSM server

The Remedy Inbox holds change requests opened on the BMC Remedy ITSM server that require action to be taken by a user, or group of users, working with TrueSight Network Automation. Learn how to view and manage these requests through the Remedy Inbox.

 

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