Troubleshooting web browser issues
This topic describes the issues related to web browsers that you use to access GUI.
- Handling additional plug-ins installed on your web browser
- Blank page appears upon clicking IP addresses in group names
- Call size stack size exceeds and GUI stops working
Handling additional plug-ins installed on your web browser
This section includes tips that you can use when you encounter issues related to additional plug-ins installed on your browser.
Message: Device is deleted. or Device is required.
Explanation: This error might occur when you create a job, condition, or policy, and select Device as the Network Span. You might have enabled some external plug-in, for example, Avaya Collabrative Service on your IE browser. Your browser might show the following icon highlighted in red, which is enabled when the plug-in is enabled.
User response: Disable the plug-in.
Blank page appears upon clicking IP addresses in group names
When you use Microsoft Edge to access , sometimes IP addresses present in group names are shown as hyperlinks. If you click the IP address in a group name, a blank page appears instead of showing group details.
Workaround: This issue occurs on certain versions of Microsoft Edge. It might get resolved with a future version or a different version of Edge. You might want to use a different browser in the meanwhile.
Call size stack size exceeds and GUI stops working
Sometimes, when you try to view data for a component that is contained in another component (for example, when you view rules from within a ruleset) and the data is huge, GUI stops working and the browser console shows the following error:
maximum call stack size exceeded
Workaround: Refresh the UI or log in again.