Reconciling changes to an external process or tool

All Jobs have a Change ID field to track Jobs executed for an external change ticket. Under Admin > System Admin > System Parameters, the administrator can make this a required field by selecting the Enable Requiring User to Enter Change ID for Jobs parameter.

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Multiple span actions can be tagged to the same Change ID. From the Network > Jobs, users can view details on any Job ID.

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In addition, external change management tools can audit all changes for the change ticket by launching a Job Summary report URL for the Change ID (see Job URL listings).

 

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