Managing the Remedy Inbox
The Remedy Inbox holds change requests opened on the BMC Remedy ITSM server that require action to be taken by a user, or group of users, working with TrueSight Network Automation. To display the inbox, navigate to Network > Actions > Remedy Inbox.
When you select a row, the Remedy change request details (for example, Change ID or Task ID) are populated in the Add Job dialog box. You can optionally start from the Add Job dialog box. The selection button on the right side of the Change ID field enables you to display a menu of available Remedy tasks. You can manually enter a value into the Change ID field. However, if the value does not match a valid Remedy change request, the Job will not run.
When you create the job, it runs and completes. The Remedy job completion workflow closes the task in Remedy, and the task no longer displays in the inbox.
Troubleshooting
The Inbox option (for example, Remedy Inbox) the integrated Change Manager appears under Network > Actions, even if you have disabled the external integration by using the External Change Manager Username for Jobs Created by Policies system parameter. When you create a job with a Change ID and Task ID, the job fails.
Workaround:
Refresh the GUI or log on the GUI again.
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