Troubleshooting Windows firewall ports

The topics in this section describe how to troubleshoot issues with Microsoft Windows firewall ports.

• • Application ports that must not be blocked
  • Unblocking ports

Application ports that must not be blocked

The following ports must be open on the TrueSight Network Automation application server:

Unblocking ports

When installing the application server on a Windows platform that uses a firewall, ensure appropriate application ports are not blocked.

To unblock ports in the Windows Firewall that you plan to use in the product, follow the instructions in the following topics.

To allow connections to the TFTP server on Windows while running the firewall

The Windows installation process installs a TFTP server. In the Windows Firewall window, click the Exceptions tab, click Add Program, and then browse to and select C:\Program Files\BMC Software\BCA-Networks\tftpd\TFTPServer.exe.

To allow connections to another FTP server on Windows while running the firewall

These instructions assume that you have already installed a third-party FTP server other than TFTP (see Installing-an-FTP-server-on-Windows).

In the Windows Firewall window, click the Exceptions tab, click Add Program, and then browse to and select the executable file name of the FTP server. In some cases the FTP server runs under a command interpreter or virtual machine such as the Java Runtime Engine (JRE).

To allow connections to a SSH server on Windows while running the firewall

These instructions assume you have already installed an SSH/SCP server, such as openssh (see Configuring-an-SCP-server-on-Windows).

1. In the Windows Firewall window, click the Exceptions tab, and then click Add Port.
2. In the Add a Port screen, enter the name and port number of the server.
3. Select the TCP or UDP option.
4. Click OK.

To allow connections to the syslog server on Windows while running the firewall

1. In the Windows Firewall window, click the Exceptions tab, and then click Add Port.
2. Enter the name and port number of the syslog server.
3. Select TCP.
4. Click OK.

To allow connections to the TrueSight Network Automation web server on Windows while running the firewall

1. In the Windows Firewall window, click the Exceptions tab.
2. Click Add Program.

3. Browse to and select C:\Program Files\BMC Software\BCA-Networks\tomcat\bin\tomcat7.exe.

   Note

   The Failed to execute the [excerpt-include] macro.
   web server is based on the Apache Tomcat Java servlet engine. The executable name tomcat7.exe can be different in other versions of Failed to execute the [excerpt-include] macro.
   .