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Collecting diagnostics

The topics in this section describe how to collect diagnostics.

Generating a thread dump on Linux

This topic describes how to to generate a thread dump file on a Linux server. BMC Support can use this file for troubleshooting.

Warning

Note

The System Diagnostics report can optionally include a thread dump of the server process or remote device agent processes or both. However, you might not be able to reach this page if your server is in a bad state, or you might fail to get an agent thread dump if the remote device agent is in a bad state.

Before you begin

You must log on to the TrueSight Network Automation application server or device agent host computer as a user with privileges to view and terminate the application.

To generate a thread dump on Linux

  1. Determine the process ID of the java process by using the ps command:
    ps -ef | grep java

  2. Run the following command to kill the process and generate a dump file:
    kill -QUIT java-process-id
     The output goes to one of the following files:

 

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TrueSight Network Automation 21.08