Skip to Content
Information
Space banner This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments.

Collecting diagnostics

The topics in this section describe how to collect diagnostics.

Generating a thread dump on Linux

This topic describes how to to generate a thread dump file on a Linux server. BMC Support can use this file for troubleshooting.

Warning

Note

The System Diagnostics report can optionally include a thread dump of the server process or remote device agent processes or both. However, you might not be able to reach this page if your server is in a bad state, or you might fail to get an agent thread dump if the remote device agent is in a bad state.

Before you begin

You must log on to the TrueSight Network Automation application server or device agent host computer as a user with privileges to view and terminate the application.

To generate a thread dump on Linux

  1. Determine the process ID of the java process by using the ps command:
    ps -ef | grep java

  2. Run the following command to kill the process and generate a dump file:
    kill -QUIT java-process-id
     The output goes to one of the following files:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

TrueSight Network Automation 20.02