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Defining email groups

An email group is a group of email addresses by which event rule actions can be sent to an email group. The group consisting of email addresses is notified.

You can add, modify, or delete any email group by accessing the Email Group Administration dialog box through the Email Group Administration button on the Event Rule Administration page. When setting up event rules, you must determine the way in which event notifications are sent.

BMC ProactiveNet can send event notifications through email when an event is generated. Event email messages contain the same information as the events viewed from the event Summary page. Email messages can be sent in HTML format.

Email notification, which includes the event listing, is similar to how it would be viewed from the BMC ProactiveNet Operations Console. If your email client supports HTML format, relevant graphs can be viewed.

Details of the SMTP Server to be used for email alerts are stored in pronet.conf under installationDirectory/pw/custom/conf:

pronet.api.emailer.smtp.host=mail.bmc.com
pronet.api.emailer.smtp.port=25

These entries are dynamically generated. Refrain from editing these without prior impact assessment. Any changes to these entries impact all mail-related BMC ProactiveNet actions (event notification/reports/alerts).

HTML event notifications contain partial GIFs of the event summary detail, along with the event graph. It is important that your ISP, email client, and network support HTML email messages. HTML format is preferred if your email client supports it. HTML provides for enhanced report layout and inclusion of graphs.

Similarly, the subject and body of a particular email alert can also be customized using Event Text Customization for Individual Event Rules.

Warning

Note

Some ISPs do not allow or only allow images of a certain size to be mailed. File size is often limited to 2 MB. Check with your administrator. In case of notification through HTML email, time stamp included in the subject refers to the time when the threshold was first crossed. The actual time of event generation could be much later, depending on threshold duration and polling interval.

To create or edit an email group

  1. On the Event Rule Administration page, click the Email Group Administration tab.
  2. On the Email Group Administration page, click Add.
  3. Type the name of the group and list of email addresses.
  4. Select the preferred email type from the list.
  5. Click Add to add the email group.
  6. Click Done to save the email group options.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC ProactiveNet 9.6