Escalation actions for users who are upgrading to the latest version

The BMC ProactiveNet event escalation feature has been deprecated in this release. If you have created an event rule with an associated escalation action, then after you upgrade, the escalation actions are removed from the event rule and, consequently, are not triggered by the event.

Instead of the BMC ProactiveNet escalation feature, you can use the event management escalation policy available through the BMC ProactiveNet Administration Console. For information about the event management policies, see Working-with-event-management-policies. An escalation policy raises or lowers the priority level of an event after a specified period of time. A specified number of event recurrences can also trigger escalation of an event. Along with the escalation policy, you can create a notification policy to alert users of changes to an event's severity level. You can also use an xMatters integration to handle event escalations. See Managing-the-xMatters-integration for general guidelines.

• Paging capability is no longer supported.
•  Support for the TelAlert product has been discontinued.