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Acknowledging a specific event

Warning

Note

To acknowledge events, you must be assigned Allow Acknowledge Event privileges by the BMC ProactiveNet administrator.

  1. From the All Events tab access the Tools Menu > Operations > Acknowledge Event menu.
  2. In the Acknowledge Event Confirmation box, add a note and click Yes if you are sure you want to acknowledge the event.

    BMC ProactiveNet updates the event status screen advising others on the event acknowledgment. Summary views set to show counts do not display Acknowledged events. Acknowledged events are available only to the person acknowledging the event.

    Acknowledgment is applied only to event instances of the same severity (minor, major, or critical) as at the time of acknowledgment, and is not valid when the severity status of the event changes.

 

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BMC ProactiveNet 9.6