Upgrading BMC ProactiveNet Integration Services or cells in HA mode on Microsoft Windows

This section describes the upgrade scenario of BMC ProactiveNet Integration Service 9.0.xx or 9.5.xx to 9.6.00.

Before you begin

1. Ensure that the Microsoft Cluster Service is started on the primary and secondary nodes.

2. On the primary node, merge the KB of the earlier BMC ProactiveNet version with the new standard KB of BMC ProactiveNet 9.6.00 by following the steps for running the KB Migration Wizard described in Migrating-the-configuration-of-BMC-ProactiveNet-cells.

   Warning

   Note

   Do not merge the KB on the secondary node. 

3. Set the ProNetAgent cluster resource to offline.

To upgrade the BMC ProactiveNet Integration Service on a primary node

1. Log on to a virtual node, ensuring that you are on the primary node.
2. Copy the BMC ProactiveNet Integration Service installer (BPPMAgent.zip) to the local drive (for example, C:) and extract its contents.
3. Set the environment variable PATROL_VIRTUALNAME=<Virtual IP address of Cluster>.

4. Open the command prompt with the Run as administrator option. Access the install.cmd file and run the following command:

   install.cmd -J INSTALL_TYPE=PRIMARY

5. Perform step 3 through step 11 of Upgrading-BMC-ProactiveNet-Integration-Service-Microsoft-Windows.

To perform the post-upgrade tasks on a secondary node

When you upgrade the Integration Service on the primary node, all the files available on the shared location gets upgraded. Therefore, you need not perform the upgrade on the secondary node. However, you must perform the following configuration to update the services:

1. Log on to a virtual node, ensuring that you are on the secondary node. 
2. Set the ProNetAgent and ProNetCell cluster resources to offline.
3. Open the command prompt with the Run as administrator option and run the following commands:
   
   sc description ProNetAgent "BMC ProactiveNet Integration Service 9.6" 
   
   sc description <Cell Service Name> "BMC ProactiveNet Event Manager 9.6"  
4. Set the ProNetAgent and ProNetCell cluster resources to online.
5. To update the Integration Service version number in the Add/remove programs, update the DisplayVersion to 9.6.00 in the following registry key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\BPPMAgent 1