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Verifying that the BMC ProactiveNet Integration Service is running

For Microsoft Windows, to verify that the BMC ProactiveNet Integration Service is running, ensure that the BMC ProactiveNet Integration Service Ver x.xbuild yyyy (portNumber) service status is started. If the BMC ProactiveNet Integration Service Ver x.xbuild yyyy (portNumber) service is not running, start it.

For Solaris, to verify that the BMC ProactiveNet Integration Service is running, navigate to the installationDirectory/pw/pronto/bin/ directory, and run the pw agent status command. Verify that the pronet_agent process is listed.

If the pronet_agent process is not listed, run the pw agent start command. This command restarts all the BMC ProactiveNet Integration Service processes.

If any exceptions occur, check the following log files that are stored on the BMC ProactiveNet Server at installationDirectory\pw\pronto\logs:

  • ProactiveNet.log
  • ProactiveNetAgent.log

If you are not able to identify the problem, contact BMC customer support for assistance.

 

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BMC ProactiveNet 9.6