Remote cell knowledge base migration
If a BMC ProactiveNet cell that resides on the computer has a customized knowledge base, you must merge the BMC ProactiveNet cell's KB with the new 9.6.00 version BMC ProactiveNet cell KB. For information about the cell migration, see Cell configuration migration (BMC ProactiveNet cells).
When you upgrade a BMC ProactiveNet Integration Service, you also upgrade the following components:
- BMC ProactiveNet Self-monitoring Service
- BMC ProactiveNet Event Manager
- BMC Event Adapters (installed on all platforms except Solaris X86)
- BMC ProactiveNet cell
After you upgrade an existing BMC ProactiveNet Integration Service, it starts the BMC Event Adapter. For supported Perl versions for the BMC Event Adapters, see the System-requirements-and-product-compatibility.
Manually clean up Perl and msend processes
Stopping the Perl based-adapters service does not stop the Perl process. Because the Perl service is still running, one of its msend processes continues to run. Killing the Perl process does not kill the msend process. This prevents the upgrade utility and the uninstallation utility from cleaning up and causes multiple Perl processes to be running if the service is restarted.
To prevent this issue from occurring, perform the following steps before upgrading or uninstalling BMC Event Adapters:
- Manually stop the BMC Event Adapters service.
- Ensure that all Perl and msend processes are stopped. If necessary, stop the msend and Perl processes by using the Windows Task Manager.
- Upgrade or uninstall the BMC ProactiveNet Integration Service.