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Troubleshooting BMC Publishing Server
Publication failure messages
Failed to retrieve the CMDB version from AR Server

Failed to retrieve the CMDB version from AR Server

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BMC-IPS020701E

Failed to retrieve the CMDB version from AR Server

Explanation:
The connection between the Publishing Server and AR Server might have timed out, or the CMDB information in the /pw/server/etc/pserver.conf file is corrupt.

User Response:

Check the CMDB entries in the pserver.conf file.
Run the following command to restart the Publishing Server: pw process restart pserver
If the problem persists, contact BMC Customer Support.

Tags: cmdb_version ar_sever

Last modified by pmohan on 2013/03/11 02:07

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