Frequently asked questions about BMC Impact Model Designer

This section contains some frequently asked questions about BMC Impact Model Designer.

I cannot launch BMC Impact Model Designer successfully

You must restart Apache Tomcat after installing BMC ProactiveNet CMDB Extensions. If you try to launch BMC Impact Model Designer without restarting Apache Tomcat, the launch might fail. For information about BMC ProactiveNet CMDB Extensions and Apache Tomcat, see Installing-BMC-Atrium-CMDB-extensions and Restarting-Apache-Tomcat.

I cannot see the BMC Impact Model Designer menu bar in spite of installing BMC Impact Model Designer successfully

You might not be able to view the BMC Impact Model Designer menu bar due to either of the following reasons:

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  • You might have clicked the BMC Atrium Explorer icon instead of the BMC Impact Model Designer icon on the main page of BMC Atrium Core Console. The user interface (UI) of both these products are similar. The following figures display the two icons.
    
    BMC Atrium Explorer and BMC Impact Model Designer icons
    
    
  • You might not have administrator privileges. Only administrators can view BMC Impact Model Designer.

I cannot see the changes I made to the CIs

Sometimes, the changes you make might take time to reflect in the GUI. Click the Refresh View icon on the toolbar to see the changes immediately.

The service model I try to create appears as yellow blocks

Sometimes, the service models you are trying to create mightbe displayed as yellow blocks. Click the Refresh View icon on the toolbar for the service models to be displayed correctly.