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  • Product information
    • Product name
    • Product version (release number)
    • License number and password (trial or permanent)
  • Operating system and environment information
    • Computer type
    • Operating system type, version, and service pack or other maintenance level such as PUT or PTF
    • System hardware configuration
    • Serial numbers
    • Related software (database, application, and communication) including type, version, and service pack or maintenance level
  • Sequence of events leading to the issue
  • Commands and options that you used
  • Messages received (and the time and date that you received them)
    • Product error messages
    • Messages from the operating system, such as file system full
    • Messages from related software

 

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BMC ProactiveNet 9.6