Alerting users to follow the key upgrade prerequisite on Windows
BMC Software is alerting users to perform the following steps before upgrading to BMC ProactiveNet 9.6.00 on Microsoft Windows computers:
- Take a backup of the computer in which the BMC ProactiveNet Server is installed.
- Update the following files (if available) located in the <installationDirectory>\pw\custom\conf directory:
- For the JServer process, comment the following line in the pnjserver.conf file:
ProcessName=$PROACTIVEHOME\jre64\bin\java_jsrv.exe - For the Rate process, comment the following line in the pnrate.conf file:
ProcessName=$PROACTIVEHOME\jre64\bin\java_rate.exe - For the Agent Controller process, comment the following line in the pnagentcntl.conf file:
ProcessName=$PROACTIVEHOME\jre64\bin\java_cntl.exe - For the Agent process, comment the following line in the pnagent.conf file:
ProcessName=$PROACTIVEHOME\jre64\bin\java_agent.exe
- For the JServer process, comment the following line in the pnjserver.conf file:
For more information, see Prerequisites-for-upgrade.
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