9.6.00 enhancements

This topic contains information about the enhancements and features introduced in version 9.6.00 of the BMC ProactiveNet product.

Support for IPv6

BMC ProactiveNet now supports the IPv6 protocol. That is, BMC ProactiveNet can communicate over both IPv6 connections and IPv4 connections. The following BMC ProactiveNet components support IPv6:

• BMC ProactiveNet Server
• BMC ProactiveNet Integration Service and the remote cell
• PATROL Agent
• Intelligent Ticketing
• Impact Integration Web Services
• BMC Event Adapters

For IPv6/IPv4 compatibility among various BMC ProactiveNet components, see Compatibility-matrix-for-IPv6-deployment.

Support for Oracle Database 12c

BMC ProactiveNet now supports the Oracle Database 12c. For information about installing BMC ProactiveNet with Oracle Database 12c, see Installing-the-BMC-ProactiveNet-Server-on-Microsoft-Windows-with-Oracle-as-database. Oracle Database 12c requires some pre-installation tasks that are listed on the Preinstallation-tasks-for-installing-the-BMC-ProactiveNet-Server-with-Oracle-as-database page.

Support for SAP Sybase SQL Anywhere 16

BMC ProactiveNet 9.6 is embedded with the SAP Sybase SQL Anywhere 16 database.

Setting up email as an event

In BMC ProactiveNet version 9.6, you can set up and convert an unread email from the email server to an event. The BMC ProactiveNet Server connects to the email server periodically using the configured credentials to retrieve unread emails. These unread emails are then converted into events.

For more information about setting up email as an event, see Setting-up-email-as-an-event.

New and updated BMC ProactiveNet CLI commands

The following pw commands have been introduced in this version:

• pw system configureipv6
  
  This command migrates the BMC ProactiveNet Server from the IPv4 protocol to the IPv6 protocol. For more information, see pw-system-configureipv6. For information about the migration, see Migrating-from-an-IPv4-environment-to-an-IPv6-environment.
• pw monitor list -patrolAgent
  
  This command lists the monitor instances associated with a PATROL Agent. For more information, see pw monitor list.
• pw diag log shadow
  
  This command shadows the log file to create another log file with more number of backups and a larger file size without restarting the BMC ProactiveNet Server. For more information, see pw diag log shadow.

The following pw commands are enhanced in BMC ProactiveNet:

• pw group list

  This command now allows you to list the rule-based groups without editing the group from the Administrator Console. For more information about the pw group list command, see pw group list.

• pw dump

  The pw dump command is now enhanced to include Integration for BMC Remedy Service Desk information. You can find the integration- and configuration- related information for Integration for BMC Remedy Service Desk and the log files in the pwdump.jar file. For more information about the pw dump command, see pw-dump.

• pw monitor list -a
  
  The pw monitor list -a command now differentiates monitor instances with devices-association details without logging into the BMC ProactiveNet Operations Console. For more information, see pw monitor list.

Enhancements to the consoles

The following enhancements have been made to the BMC ProactiveNet consoles:

• Using Central Monitoring Administration, you can view the applied configuration history for a BMC PATROL Agent (version 9.5 and later). For more information, see Configuration history for a BMC PATROL Agent.
• Inactive attributes are disabled in the Operations Console Graph page. For more information, see Attributes-and-Indicators-tab.

Enhancements to REST APIs

• Added support for streaming events using the Publish-Subscribe REST API. For more information, see Using-the-Publish-Subscribe-REST-approach-to-receive-events.
• Updated the following event management REST APIs:
  • Create multiple events using API
  • Search Events API
  • Search CIs API
  • Get Related CIs API
  • Get Events for CI
  • Get causal events for CI
  • IMData CRUD APIs
• Support for the staging policy in BMC ProactiveNet Central Monitoring Administration REST APIs. For more information, see Creating-a-policy-using-web-services and Example-use-case-scenarios-to-create-a-staging-policy.