Use case for a discrete service model

This section highlights the uses of the discrete service model by means of a use case. 

Calbro Systems is a telephone service provider that provides both landline services and cell phone services in a small rural town. Calbro Systems requires a service model that spans a large number of CIs. The needs of Calbro Systems can be met by a single BMC ProactiveNet Server that can accommodate a service model containing a large number of CIs and a Publishing Server that can publish these CIs. Such a service model allows Calbro Systems to perform the following tasks:

• View and query its services from a central system (BMC ProactiveNet Central Server) which is used as a single point of navigation for the operational user interfaces.
• Identify the root cause of an impact to a business service by using root cause analysis on the BMC ProactiveNet Child Server.