The Triage and Remediation framework

The BMC ProactiveNet Performance Management Triage and Remediation Solution is distinguished by its common framework, which consists of reusable subworkflows that can apply to any event type and action.

Event processing and workflow actions

 

The common workflows apply to either implementation, but not identically.

The framework can support different workflows, each with its specific triage and remediation processes. The event, incident, and change processing for these workflows are managed through the framework.

Framework and workflow-specific processes

 

From a development perspective, the framework provides a "plug-and-play" capability to workflow creation. You need to implement the specifics of your workflow, but the framework provides the foundation for countless variations.

You can customize the prepackaged workflows, and you can extend the workflow functionality by adding workflows specific to your environment. See Guidelines for customizing the workflows for a summary description that suggests the possibilities for customizing and extending workflows.