Integrating with BMC Service Level Management

BMC ProactiveNet integrates with BMC Service Level Management and provides a continuous process of defining, agreeing, monitoring, reporting, and reviewing the performance of IT services to make sure that adequate levels of service delivered in alignment with business needs and at acceptable cost.

For more information, see the BMC Service Level Management documentation.

Managing BMC ProactiveNet with Service Level Management (SLM)

Performance data collected by BMC ProactiveNet is exposed in Service Level Management to be utilized in Performance Based Service Targets. The metrics can be from BMC ProactiveNet monitors that are packaged with the product as well as from adapters to other enterprise performance monitoring solutions. Probable cause analysis from BMC ProactiveNet is shown in SLM as a link so that an impacted SVT can be linked to the reason behind the impact.

Note

BMC ProactiveNet supports only unidirectional integration with SLM.

For more information about using the BMC ProactiveNet integration with SLM, see the BMC Service Level Management documentation.

Configuring a Collection Point to work with the BMC ProactiveNet Server

To use a BMC ProactiveNet Server with the BMC SLM Collector, you must use the latest BMC ProactiveNet API .jar files.

  1. Install a BMC SLM Collection Point that will communicate with the BMC ProactiveNet Server.

  2. Stop the BMC SLM Collection Point, and save the following files located in the Collection Point lib directory:

    1. pw_server.jar
    2. pw_util.jar

    Copy the following files from the BMC ProactiveNet Server directory into the Collection Point lib directory:

    Jar name

    BMC ProactiveNet installation location

    pw_server.jar

    <BPPM-Install-Home>/pw/pronto/lib

    pw_util.jar

    <BPPM-Install-Home>/pw/pronto/lib

    cellservice.jar

    <BPPM-Install-Home>/pw/pronto/lib

    patrol_installer.jar

    <BPPM-Install-Home>/pw/pronto/lib

    jconn4.jar (for Sybase users)

    <BPPM-Install-Home>/pw/apps3rdparty/jdbc

    ojdbc6.jar (for Oracle users)

    <BPPM-Install-Home>/pw/apps3rdparty/jdbc

    log4j.jar

    <BPPM-Install-Home>/pw/apps3rdparty/log4j

    jms.jar

    <BPPM-Install-Home>/pw/apps3rdparty/jms1.0.2b

    activemq-all-5.4.1.jar 

    <BPPM-Install-Home>/pw/jboss/server/minimal_jms/lib

    jbossall-client.jar

    <BPPM-Install-Home>/pw/jboss/client/jbossall-client.jar

  3. Start the Collection Point.

Note

Once the BMC ProactiveNet API .jar files are copied to the Collection Point, it cannot be used for earlier servers. Multiple SLM Collection Points may be used to support BMC ProactiveNet 9.5 and earlier versions.

 

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