Installing the BMC ProactiveNet Server on Linux or Solaris with Sybase as database

This section includes the following topics:

• • Special considerations for installing on Solaris 10 and Solaris 11 operating systems
  • Before you begin
  • To install the BMC ProactiveNet Server with Sudo permissions
    
  • To  install the BMC ProactiveNet Server with Sybase as database
  • Troubleshooting an installation on Red Hat Enterprise Linux 7.7

Special considerations for installing on Solaris 10 and Solaris 11 operating systems

The BMC ProactiveNet Server installation is permitted only on non-global zones in Solaris 10 and Solaris 11 operating systems. You will not be able to upgrade previous versions of BMC ProactiveNet Server which are installed on global zones. If you need to upgrade on a global zone, contact BMC Customer Support for assistance.

Installation on Solaris 10 and Solaris 11 operating systems is supported as follows:

• Global zone installation (non-global zones present)—not supported
• Non-global zone installation (sparse non-global zone)—not supported
• Global zone installation (no non-global zones present)—supported
• Non-global zone installation (full non-global zone)—supported

Before you begin

• Ensure that there are no BMC ProactiveNet Integration Services installed on the computer where the BMC ProactiveNet Server will be installed. If any BMC ProactiveNet Integration Services are installed on this computer, the BMC ProactiveNet Server installation fails.
• Ensure that the computer on which you are installing the product adheres to the hardware, operating system, platform, and software requirements listed in System-requirements-and-product-compatibility.
• Ensure that the computer on which you are installing the product adheres to the requirements described in Preparing for your installation.
• On Linux, ensure that you install the required libraries.

• BMC recommends that you use MobaXterm as the UI to install BMC ProactiveNet on Linux/Solaris systems.

• Ensure that you install the csh and tcsh shells.

To install the BMC ProactiveNet Server with Sudo permissions

You can install the BMC ProactiveNet Server as a user with root permissions or a non-root user with Sudo permissions. To install with Sudo permissions, perform the following steps:

1. Log on as a root user.
2. Create a user account on the system using the useradd command and create a password for this user.

3. Open the /etc/sudoers file from the root directory and add the following line at the end of the file:

   bppmadmin ALL=(ALL) PASSWD:ALL 

   where bppmadmin is the user you created.

4. Save the file and exit from the root directory.
5. Log on to the system using the bppmadmin account and run the sudo sh install.sh command.
6. You are prompted for the sudo account password. Enter the password and the installation begins and completes successfully.

To install the BMC ProactiveNet Server with Sybase as database

1. Access the installation program by using one of these methods:

   • DVD — Insert the installation DVD. In the <installLocation>/Linux or <installLocation>/Solaris directory, open the BPPMServer directory.
   • BMC Software EPD website (http://webapps.bmc.com/epd) —  For more information about downloading the BMC ProactiveNet software, see Downloading-the-installation-files.

2. Apply executable rights to all the installation files by running the following command: 

   chmod -R 755 installationDirectoryFolderName 

   installationDirectoryFolderName is the name of the folder that contains all the installation files.

   For example, chmod -R 755 Disk1

3. Open the command prompt using the Run as administrator option and run the following command:
   ./install.sh

   Note

   BMC recommends that you do not use the setup.bin file to start the installation process, and use a binary mode if you are moving the files from one computer to another.

   Important

   When installing on Red Hat Enterprise Linux 7.0, 7.1, or 7.7, use the following command to run the installer:

   install.sh –J ENABLE_SYBASE16_FOR_RHEL7=true
4. On the Welcome page, click Next.
5. (Only while installing on Red Hat Enterprise Linux 7.7) If you are installing on Red Hat Enterprise Linux 7.7, do the following:
   1. When the licence agreement page is displayed, open the /etc/redhat-release file using any editor tool.
   2. Look for the following string:
      Red Hat Enterprise Linux Server release 7.7 (RHEL)
   3. Replace the version 7.7 with 7.0 and save the file.
6. On the license agreement page, select I agree to the terms of the license agreement, and click Next.
7. (Only while installing on Red Hat Enterprise Linux 7.7) Do the following:
   1. Open the /etc/redhat-release file using any editor tool.
   2. Look for the following string:
      Red Hat Enterprise Linux Server release 7.0 (RHEL)
   3. Replace the version 7.0 with 7.7 and save the file.

8. On the Directory Selection page, retain the default directory (/opt/bmc/ProactiveNet), or click Browse to select a different parent directory (for example, <parent directory>/bmc/ProactiveNet), and click Next.

   Warning

   • Do not install BMC ProactiveNet Server in a root directory.
   • The directory in which the BMC ProactiveNet Server is installed and all its parent directories must have 755 permissions (read, write, and execute permissions to owner, groups, and others) and must be owned by root as well as the other group. Without these permissions and ownership, you will not be able to log on to the BMC ProactiveNet Server.

   Note

   For Chinese, Korean, and Japanese installations, ensure that the system default locale is a UTF-8 locale. This enables the Input Method feature in the BMC ProactiveNet Administration Console.

9. Select the tasks that you want to configure with BMC ProactiveNet, and click Next. The following figure displays the default tasks that are selected.
   Configuration task selection
   If you decide not to configure ports or cell details and have not selected either Server Ports - Change defaults, Cell - Change defaults, or both the options under System Configuration Tasks in the Configuration task selection page, the Confirm Defaults page is displayed with the default cell or port details. Otherwise, the Configure Server Ports page is displayed.
10. On the Confirm Defaults page, click Next.
11. If you have selected Server Ports - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Configure Server Ports page, update the following port numbers, and click Next.

    Port name	Description
    Apache Port	Used by the BMC ProactiveNet Operations Console and web services. The default port number is 80.
    Apache SSL Port	Used by the BMC ProactiveNet Operations Console for secure channel access. The default port number is 443.
    AgentController Port	Used by the Agent Controller. The default port number is 12123.
    BMC Impact Admin Server Port	Used by BMC Impact Admin Server clients to communicate with BMC Impact Admin Server. The default port number is 3084.
    Remote Method Invocation Port	Used by the BMC ProactiveNet Operations Console. The default port is 1099.
    BMC Remedy Service Desk Port	Used by the Integration for BMC Remedy Service Desk service if BMC Atrium CMDB integration is enabled. The default port number is 3115.

12. On the Configuring BMC ProactiveNet environment deployment information page, select any one of the following options based on your BMC ProactiveNet environment.
    1. 
       
       • Single Server Environment Installation Installing BMC ProactiveNet Server with Central Monitoring Administration

         Click here to expand...

         1. Click Next.
         2. The referenced document [xwiki:Upgrading BMC ProactiveNet Server 9.0.xx or 9.5.xx to 9.6.00 on Microsoft Windows] was not found.
       • Multiple Server Environment Installation Installing BMC ProactiveNet Central Server with Central Monitoring Administration

         Click here to expand...

         1. Select BMC ProactiveNet Central Server.
         2. Click Next to install BMC ProactiveNet Server as a central server with Central Monitoring Administration.
         3. The referenced document [xwiki:Upgrading BMC ProactiveNet Server 9.0.xx or 9.5.xx to 9.6.00 on Microsoft Windows] was not found.
         4. Click Next.

         OR Installing BMC ProactiveNet Child Server

         Click here to expand...

         1. Select BMC ProactiveNet Child Server.
         2. Enter the following Central Server Router details, and click Next.

            Field	Description
            Host Name/IP Address	FQDN name and IP address of the Central Server Router. FQDN name comprises the host name and the domain name.
            Protocol	Protocol with which to communicate to the Central Server Router. It can be either HTTP or HTTPS protocol.
            Port	Port number with which to communicate to the Central Server Router. The default HTTP port number is 80, and the default HTTPS port number is 443.

    Configuring BMC ProactiveNet environment deployment information
13. If you have selected Disaster Recovery Mode - Enable under System Configuration Tasks in the Configuration task selection page , on the Configuring Disaster Recovery page, enter a valid host name alias to configure disaster recovery, and click Next. The default host name alias is pronet.
14. If you have selected Cell - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Configuring Cell page, enter the following details, and click Next.

    Field	Description
    BMC ProactiveNet cell details
    Instance Name	Name of the cell instance. The default is pncell_hostname. If you are configuring BMC ProactiveNet for disaster recovery, do not change the default cell name.
    Port	Port number in the range of 1024 to 65535. The default port for the cell is 1828.
    Encryption Key	Encryption key for the cell. The default is mc. No special characters are allowed.
    Admin cell details
    Port	Port number for the Admin cell. The default is 1827.
    Encryption Key	Encryption key for the Admin cell. The default is mc.

15. If you have selected Administrator e-mail from BMC ProactiveNet - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Administrator Information page, enter the following details to receive e-mail notifications from the BMC ProactiveNet Server, and click Next.

    Field	Description
    Sender E-mail ID	Email address that you specify as the sender of any notification e-mail messages. The format for the e-mail address must be hostName@company.com The administrator receiving the email message will know which host is having disk space problems or other issues that send notifications. The default value is blank.
    Administrator E-Mail ID	Fully qualified e-mail address of the administrator of the BMC ProactiveNet Server. The format for the e-mail address must be user@company.com. The default value is blank.
    Name or IP Address of SMTP Server	Name or IP address of the SMTP server. The default value is blank.

16. If you have selected Configure to use an Oracle database (Separately Installed) under Database in the Configuration task selection page, see Installing BMC ProactiveNet Server with Oracle as the database. Otherwise, Sybase will be configured, which is integrated with BMC ProactiveNet. 
17. If you have selected Atrium CMDB - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Integrating with CMDB page, provide the following details, and click Next.
    WarningBefore you configure BMC Atrium CMDB, ensure that BMC ProactiveNet CMDB Extensions and modules are installed on the computer where the BMC Atrium CMDB is installed. If necessary, you can stop this installation, install the extensions, and then restart the BMC ProactiveNet Server installation. For information about installing the BMC ProactiveNet CMDB Extensions, see Preparing-for-installation
    NoteConfiguring the BMC ProactiveNet Server for integration with BMC Atrium CMDB is recommended, but not mandatory, during installation. If you do not configure the BMC ProactiveNet Server for CMDB integration during installation, you can manually configure BMC Atrium CMDB integration any time after the installation is complete. For instructions, see Configuring BMC Atrium CMDB integration.

    Field	Description
    CMDB Host	Host name of the AR Server. When integrating with the AR Server group, host name of the Load Balancer or Integration Server.
    CMDB Port	BMC Atrium CMDB or AR System Server port number. The default is 0. If the AR System is configured with a Portmapper, enter port 0.
    CMDB User	User name required to log on to the AR System Server. The default is Demo. This user requires the AR Server Administration rights.
    CMDB Password	Password required to log on to the AR System server
    UDDI Host	Host name of the UDDI registry for BMC Atrium CMDB
    UDDI Port	Port number of the UDDI registry for CMDB. The default is 8080.
    UDDI User	UDDI registry user name. The default is admin.
    UDDI Password	Password for the specified UDDI user name. The default is admin.

    NoteThe UDDI parameters are optional and used only for enabling the cross-launch to other BMC products such as Atrium AE and BMC Atrium Service Context.
    If you integrate with BMC Atrium CMDB in the AR Server Group, you must manually configure the pserver.conf file. Edit the ARSGroupMembers in the pserver.conf file and set to all AR Servers of the group that have reconciliation function enabled. See also Configuring-the-Publishing-Server-to-integrate-with-an-AR-Server-group.
18. If you have selected BMC Server Automation - Enable and configure under Integration Configuration Tasks in the Configuration task selection page, on the Connecting to BMC Server Automation page, provide the following details, and click Next. These inputs will be used for both cross-launch and BMC Server Automation integration.

    Field	Description
    User	User name for the BMC Server Automation server
    Password	Password for the BMC Server Automation server
    Role	Role that is defined to grant permissions to the BMC Server Automation user. The default is BLAdmins.
    Using UDDI Server	By default, the Using UDDI Server check box is selected. If you have provided the UDDI details on the Integrating with CMDB page, the UDDI details are automatically populated. If you do not use the UDDI server, clear Using UDDI Server.
    UDDI Host	Host name of the UDDI registry
    UDDI Port	Port number of the UDDI registry. The default is 8080.
    UDDI User	UDDI registry user name. The default is admin.
    UDDI Password	Password for the specified UDDI user name. The default is admin.
    Application server	BMC Server Automation application server name. The field is applicable only when you have cleared Using UDDI Server.
    Web service port	Web service port number required to connect to the BMC Server Automation server. The default web service port number is 9843. The field is applicable only when you have cleared Using UDDI Server.

19. If you have selected Single Sign On (SSO) - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Atrium SSO Information page, provide the following details, and click Next.
    NoteThe BMC ProactiveNet Server installer prompts for details that are already defined in BMC Atrium SSO. For more information about installing and configuring BMC Atrium SSO, see Configuring Single Sign-On.

    Field	Description
    Atrium SSO Server FQDN	Fully qualified name of the SSO Server
    ProactiveNet Server FQDN	Fully qualified host name of the server where BMC ProactiveNet Server is installed. By default, the host name of the server on which the BMC ProactiveNet Server is installed is displayed.
    Atrium SSO HTTPS Port	BMC Atrium SSO secure port number. The default port number is 8443.
    Searcher ID	Username created in the SSO Server and to which the 'BmcSearchAdmin' group is assigned. It is used to search all user names and groups available in the SSO Server for authentication.
    Searcher Password	Password of the Searcher ID user that you entered in the above field.
    Atrium SSO AmAdmin Password	BMC Atrium SSO Server AmAdmin password that you have entered while installing BMC Atrium SSO.

    NoteBMC ProactiveNet Single Sign-On (SSO) integration can also be configured post installation in one of two ways:

    • Using the Post Installation Configuration UI in the Operations Console.
    • Using the pw sso commands. 
20. On the Installation Preview page, click Install.The Preview page displays the Installation Mode as Standalone in a case of regular installation and High-Availability (Cluster) if you installing in the high availability mode.The BMC ProactiveNet Server installation process takes a while to complete. After a successful installation, a command line prompt is displayed with a list of the pw server processes that started running.
21. On the Installation Summary window, select View Logs to open the installation logs, or click Done to complete the installation.
    NoteIf the DNS configurations are not correct in a computer, a warning message, No DNS Entry Found, is displayed. You can either correct the DNS configuration and restart the installation, or if you want to continue with the installation, provide the IP address instead of the host name when you are required to enter the host name.

Troubleshooting an installation on Red Hat Enterprise Linux 7.7

If you install the product on Red Hat Enterprise Linux 7.7, the views might not be created, and the Finish button is disabled.

Workaround

Create the graph first and then add it to the view.