Installing BMC ProactiveNet Integration Service and BMC ProactiveNet Remote Cell on Microsoft Windows

This section provides instructions for installing a BMC ProactiveNet Integration Service and BMC ProactiveNet Remote Cell on Microsoft Windows for the first time.

To install BMC ProactiveNet Integration Service and BMC ProactiveNet Remote Cell on Microsoft Windows

  1. Access one of the following locations and download the BMC ProactiveNet Integration Service installation program:

  2. Save the BPPMAgent.zip file on your drive and extract its contents. Navigate to the Disk1 directory. Right-click the install.cmd file and select the Run as administrator option.

  3. On the Welcome page, click Next.

  4. On the License Agreement page, select I agree to the terms of the license agreement, and click Next.

    The preinstallation check utility verifies whether the computer meets the requirements for installing the BMC ProactiveNet Integration Service. If the preinstallation check fails, the errors or warnings are listed in the Notification page. In that case, ensure that you correct the issues, and restart the installation process.


    A warning is displayed if the Microsoft .NET Framework is not installed on the computer. Install Microsoft .NET Framework version 3.0 by using the Role Management tool.

     

    Note

    If you want to install an additional Integration Service, on the Existing Installed Instances Detected page, select Install a new instance of this application.

  5. On the Directory Selection page, retain the default directory (\Program Files\BMC Software\BPPMAgent), or select a directory of your choice, and click Next. 

    Warning

    Do not install the product in a root directory (for example, C: or D: ), shared drive, or directly in the Documents and Settings folder.

  6. On the Component selection page, select the components that you want to install, and click Next. The following table lists the components that you can install and the procedure to install and configure them:

    Component

    Procedure

    BMC ProactiveNet Integration Service

    Configuring the BMC ProactiveNet Integration Service

    Click here to expand...

    To configure the BMC ProactiveNet Integration Service, on the BMC ProactiveNet Integration Service Configuration Input page, provide the following details, and click Next:


      • Integration Service Port—Port number for the Integration Service. The range is between 1024 and 65535. Ensure that the specified port is free.
      • Staging Adapter Port—Port number of the staging adapter. The default port number is 3183. Ensure that the specified port is free.

    BMC ProactiveNet Remote Cell

    Configuring the BMC ProactiveNet Remote Cell

    Click here to expand...

    To configure the BMC ProactiveNet Remote Cell, perform the following tasks:

    1. On the Configuring BMC ProactiveNet Remote Cell page, provide the following details:
      • Cell Instance Name—Name of the cell instance. The host name is the default cell instance name.
      • Cell Port—Port number in the range of 1024 to 65535. The default port number for the cell is 1828. Ensure that the specified port is free.
      • Cell Encryption Key—Encryption key for the cell. The default value is mc, and special characters are not allowed.
    2. If you want to configure the cell in a high availability mode, select Configure High Availability mode, select one of the following options, and provide the required details:

      • Primary Server—In the Secondary Cell HostName box, enter the host name of the secondary cell. 

        Note

        You do not have to enter the details of the primary server. The Cell Instance Name, the Cell Port, and the Cell Encryption Key details that were specified in the previous step are used as the details for the primary server.

      • Secondary Server—Provide the following details for the secondary server: 
        • Secondary Cell Instance Name—Instance name of the secondary cell
        • Secondary Cell Port—Port number in the range of 1024 to 65535.  Ensure that the specified port is free.
        • Secondary Cell Encryption Key—Encryption key for the cell. The default value is mc, and special characters are not allowed. 
        • Primary Cell HostName—Host name of the primary cell
  7. Configure the High Availability (HA) settings, if applicable. For more information, see Installing-the-BMC-ProactiveNet-Integration-Service-in-HA-mode-on-Windows.

  8. Review the Installation Preview page, and click Install to start the installation.

  9. On the Installation Summary page, click View Log to view the log file, or click Done to exit the installation.

Notes

  • If you modify the control port of an Integration Service explicitly through the pronet.conf file, the port number is not updated in the Add/Remove Programs applet and in the Agent Service display name field.
  • Each BMC ProactiveNet Integration Service on a system runs in a separate Java Virtual Machine (JVM).
  • You can check the version number of the BMC ProactiveNet Integration Service in the installationDirectory\Agent\pronto\bin\AGENT_VERSION file.
  • To upgrade a BMC Event and Impact Management cell, see Migrating-event-management-from-BMC-Event-and-Impact-Management-to-BMC-ProactiveNet.
  • If you are monitoring the Integration Service for a process crash using the Microsoft Debug Diagnostics Tool (DebugDiag tool), BMC recommends that in the Services window, you stop and start the service, instead of restarting the service.

Related topic

Configuring-the-Integration-Service-for-extended-security

 

 

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