Installing the BMC ProactiveNet Administration Console on Microsoft Windows

This topic provides information about installing and starting the BMC ProactiveNet Administration Console on Microsoft Windows.

Before you begin

• Ensure that you have administrator privileges on the target computer.
• Ensure that .NET framework 2.0.050727 or later is installed on the target computer.

To install the BMC ProactiveNet Administration Console

1. Access one of the following locations, and download the BMC ProactiveNet Administration Console installation files:

   • Central Monitoring Administration Console — For more information about downloading the installation files from the Central Monitoring Administration Console, see Downloading-BMC-ProactiveNet-Administration-Console-software.
   • BMC Software EPD website — For more information about downloading the installation files from the BMC Software EPD website, see Downloading-the-installation-files.
2. Save the Admin.zip file on the computer where you want to install the BMC ProactiveNet Administration Console and extract its contents. Open the install.cmd file with the Run as administrator option
3. On the Welcome page, click Next.
4. On the License Agreement page, select I agree to the terms of the license agreement, and click Next.
5. On the Directory Selection page, retain the default directory, or select a directory of your choice, and click Next.
6. On the Installation Preview page, click Install.

To start the BMC ProactiveNet Administration Console

1. From the Start menu, select Programs > BMC ProactiveNet > BMC ProactiveNet Admin x.x, where x.x indicates the version number.

2. On the Logon window, provide the following details:

   • Server — Name/IP Address of the BMC ProactiveNet Server to which you want to connect.
   • Username — Name of the user account to access BMC ProactiveNet. The default user name is admin.

   • Password — Password for the user account. The default password is admin.

     Note

     To change the password, see Changing-your-BMC-ProactiveNet-Administration-Console-password.

   • Connection — Connection type for the administration console to connect with BMC ProactiveNet Server. The Direct connection uses port 1099 and 12128.
     
     A firewall might exist between the computer and the BMC ProactiveNet Server in the data center. Sometimes, the firewall allows only port 80 and does not allow port 1099 and 12128.

3. Click OK.

   On successful validation, the BMC ProactiveNet Administration Console is displayed.

    

   If you attempt to view online Help from the administration console and use Internet Explorer as your browser, you are first prompted to update Trusted site registration to allow Internet Explorer to open the Help page as a Trusted site zone. After you update the registration, you must subsequently refresh the page to view the online Help pages from the registered Trusted site zone.

To update non-default Impact Admin Server and RMI port number

If you have specified a non-default Impact Admin Server and RMI port during or after the BMC ProactiveNet server installation, the Administration Console does not connect remotely.

To use the Administration Console remotely, update the non-default Impact Admin Server and RMI port information in the following files:

1. <Remote Admin Installation Directory>\BMC ProactiveNet Admin\admin\etc\ix.properties

   # The JServer port on which IX will be communicating for authentication and authorization
   # purpose. IX also uses this port for fetching certain configuration related data
   jserver_comm_port=<Port number on which BMC ProactiveNet server Impact Admin Server is running>

2. <Remote Admin Installation Directory>\BMC ProactiveNet Admin\admin\pronto\conf\pronet.conf

    # Port Number used by RmiRegistry
   pronet.rmi.port=<Port number on which BMC ProactiveNet server RMIRegistry is running>