Configuring e-mail settings to receive alerts

Review the e-mail settings on the server target computer to ensure that it is configured to receive e-mail alerts from BMC ProactiveNet. If it is not, an error or warning message similar to the following is displayed:

Warning: ProactiveNet's e-mail alerts may not work with the current configuration

If this message is displayed, perform the following procedure.

To configure e-mail settings to receive alerts from BMC ProactiveNet

1. Review the e-mail settings and make any necessary changes, as described in the table below:
   
   E-mail settings required to receive alerts from BMC ProactiveNet
   

   Setting	Location	Parameter or property to change	Correct format
   Administrator's e-mail address	Linux/Solaris /usr/installationDirectory /etc/hosts/admin_user Microsoft Windows installationDirectory\pw \etc\hosts\admin_user	admin_user	Fully qualified e-mail address in the following format:user@company.com
   Sender's e-mail address	Linux/Solaris /usr/installationDirectory /etc/hosts/ from_name Microsoft Windows installationDirectory\pw \etc\hosts\from_name	from_name	Either user oruser@company.com, depending on the valid From address accepted by the SMTP server
   SMTP server hostname or IP address	Linux/Solaris /usr/installationDirectory /custom/conf/pronet.conf Microsoft Windows installationDirectory\pw \custom\conf\pronet.conf	pronet.api.emailer.smtp.host	Fully qualified server hostname or IP address reachable from the BMC ProactiveNet Server host
   SMTP port	Linux/Solaris /usr/installationDirectory /custom/conf/pronet.conf Microsoft Windows installationDirectory\pw \custom\conf\pronet.conf	pronet.api.emailer.smtp.port	Valid port number on which the SMTP server is listening for SMTP requests

    

2. After you modify the e-mail settings, verify the configuration by using one of the following scripts, depending on your operating system:

   • Linux/Solaris: /usr/pw/pronto/bin/TestEmail.sh
   • Microsoft Windows: installationDirectory\pw\pronto\bin\TestEmail.bat

   A Success or Failure message is sent to the administrator's e-mail address and is added to the TestEmail.log file that is located in the same directory as the verification script.
   You can run the script multiple times until the email settings are configured correctly.