Packaging support files

You can package selected debug files to help troubleshoot customer cases. BMC ProactiveNet Infrastructure Management automatically packages the selected files into a zipped file.

To package support files

1. Select a component in the service model.
2. From the notebook tabs, select Administer > Support Package.
3. In the Destination field, enter the file path where the package should be saved on the local system. Click Browse to navigate to the directory.
   
   The file name of the support package is created automatically.
4. (Optional) Enter a tracking number in the Issue Number field.
5. (Optional) Enter a description of the about in the Description field.
6. Click Create Package.
7. Enter the credentials of the remote system from which you are retrieving ths.
   
   
   A pop-up progress indicator shows the status of the retrieval. If it completes successfully, go to the specified directory and review the contents of the zipped package. The file contents vary based on the type of component.
8. Repeat steps 1 through 7 for a server component, verifying that the file contents of its zipped package are different from those of the service impact management cell.