PCN for TMART

BMC Software is notifying BMC ProactiveNet Performance Management license bundle customers of the BMC Transaction Monitoring Application Response Timer (also known as TMART) product end of life date. This topic provides the following information about this notification:

Impacted Licenses

The following license bundles include the right to use BMC TMART.  This end of life announcement only pertains to the BMC TMART functionality included in these license bundles, and not the other functionality contained.  The BMC TMART functionality included with these bundles has been withdrawn and will no longer be supported after March 30, 2019:

  • BMC ProactiveNet Performance Management – Application, DB, Middleware & Transaction Monitoring, Analytics & Event/Impact w/Triage & Remediation
  • BMC ProactiveNet Performance Management – Server & Transaction Monitoring, Analytics & Event/Impact with Triage & Remediation
  • BMC ProactiveNet Performance Management – Server and Transaction Monitoring and Analytics with Triage and Remediation
  • BMC ProactiveNet Performance Management – Server and Transactions

BMC TMART End of Life Date

BMC will end support for BMC TMART as of March 31, 2019.  Per BMC Support Policy, TMART is now in “Limited Support” status.  Between now and the end of support date, BMC will continue to offer telephone support and provide patches and hot fixes for critical issues.  BMC will no longer be developing new features or supporting additional platforms with TMART.  You can find the full details of Limited Support by visiting the BMC website at: http://www.bmc.com/support/product-support-policy.html.

BMC TMART Replacement Offering

BMC is offering a replacement product offering up until the planned end of support in 2019 called Borland Silk Performer Synthetic Transaction Monitoring for BMC Software. This replacement solution offers additional value and a simple technical upgrade path.  Most importantly, your TMART scripts can be used as-is with the new platform. For more information about this replacement product, download the Borland Silk Performer Synthetic Transaction Monitoring for BMC Software data sheet. 

Next Steps

BMC recommends that you contact your Account Manager to discuss how to obtain the replacement product.  While there is still plenty of time between now and the planned end of support date in 2019, it is important to begin developing your migration plans now.  Your BMC Account Manager can help you understand the impact of this change and the best timing for your migration.   Your Account Manager will also be able to provide information about license migration, product capabilities, and ongoing roadmap plans.

BMC is committed to providing you with state-of-the-art solutions. If you have any other questions, please contact your BMC Account Manager at 1-800-841-2031, BMC Customer Support at 1-800-537-1813.  You can also email TMART specific questions to TMART-Questions@bmc.com.

 

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