SAP BusinessObjects Enterprise Error Messages


Error message

1205687 - "Error 1904" during installation of Client tools BusinessObjects Enterprise XI Release 2
Symptom"
"
Error 1904.  Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ExportSDK.dll failed to register.  HRESULT -1073741819.  Contact your support personnel" installation client tools.
Error 1904.  Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\importent6.dll failed to register.  HRESULT -1073741819.  Contact your support personnel."

This message occurs because the DLL files belonging to the import wizard did not register.

To resolve

  1. Click Ignore.
  2. Complete the installation.
  3. Register the DLL files manually. You must be logged in with an administrator account.
    1. Perform a search for the DLL file in Windows Explorer. For example, importent6.dll.
    2. Click Start > Run.
    3. Type in regsvr32, including a trailing space.
    4. Adjust the windows sizes so that both windows can be seen.
    5. Drag the DLL file from Windows Explorer to the Run dialog box.
       The text field in the dialog box should contain regsvr32and the path to the DLL file.

      regsvr32 "C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\importent6.dll".The quotation marks are necessary because of the spaces in the path.

  4. Repeat steps d and e for any other DLL files that need to be registered.

Resolving possible errors with regsvr32 application:

If you are getting errors when performing regsvr32 through the run command, the path might be too long. Open a command prompt, navigate to the directory which contains the DLL files (using the cd command) and execute regsvr32 <dll name>.

Example
cd C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86
Press Enter
regsvr32 importent6.dll

To unregister a DLL, use the same steps as above, this time type in regsvr32 /u <path to the .dll file> in the Run dialog box.

Error message

An internal error occurred while calling 'processDPCommands' API (Error: ERR_WIS_30270)

This message appears if the server is running out of memory.

To resolve

To free up server memory, turn off the real-time caching in Business Object using the following steps:

  1. Log in to the Business Objects Central Management Console.
  2. Select Servers
  3. Click Web Intelligent Services.
  4. In the Server Name tab, click the hostname.WebIntelligenceProcessingServer server to open the server properties.
  5. Deselect the Enable Real-time Cache checkbox.
  6. Click Save and Close.
    The flag is displayed next to the hostname.WebIntelligenceProcessingServer server. 
  7. Right-click on the server name and select Restart server for the change to take effect.

 

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