Performing the upgrade

After backing up the existing universe, you can upgrade BMC ProactiveNet Report Engine.

Supported upgrade paths

The following upgrade paths are supported:

  • BMC ProactiveNet Report Engine version 9.0 to 9.0.22
  • BMC ProactiveNet Report Engine 9.0.20  to 9.0.22
  • BMC ProactiveNet Report Engine version 8.5 to 9.0. And then BMC ProactiveNet Report Engine version 9.0 to 9.0.22 (you cannot directly upgrade from version 8.5 to 9.0.22)
  • BMC ProactiveNet Report Engine version 8.6 to 9.0. And then BMC ProactiveNet Report Engine version 9.0 to 9.0.22 (you cannot directly upgrade from version 8.6 to 9.0.22)

The following table shows the steps you need to perform to upgrade the Report Engine from different operating systems:

Upgrade from

To

Perform

32 bit BMC ProactiveNet Report Engine 8.5/8.6.02 on 32 bit OS

BMC ProactiveNet Report Engine 9.0 on 32 bit OS

Follow the steps below. The Report Engine is upgraded in 32 bit mode.

32 bit BMC ProactiveNet Report Engine 8.5/8.6.02 on 64 bit OS

BMC ProactiveNet Report Engine 9.0 on 64 bit OS

Follow the steps below. The Report Engine is upgraded in 64 bit mode. The default upgrade mode for the Report Engine is 64 bit mode.

32 bit BMC ProactiveNet Report Engine 8.5/8.6.02 on 32 bit OS

BMC ProactiveNet Report Engine 9.0 on 64 bit OS

  1. Upgrade 8.5/8.6.02 to 9.0 on 32 bit machine by performing the steps below. This upgrades the database schema.

  2. Start a fresh installation on the 64 bit machine. Pointing to the same Database/Schema that you have upgraded in Step 1.

    Note

    Errors such as "Object already exists" may appear in the logs because the schema is already in place. You can ignore these errors.

To upgrade BMC ProactiveNet Report Engine

  1. Navigate to the Reports/ReportEngine/<platform> folder, where <platform>is Solaris or Windows.
    • For Windows, double-click ReportEngine9.0_bbuildNumber.exe.

    • For Solaris and Linux systems, at the command line, run the command: sh ReportEngine9.0_b<buildnumber>.bin

      Note

      For Solaris and Linux installations, the installation file supports only the graphical user interface (GUI) mode, not the console or silent mode.

  2. In the Welcome page, click Next.
  3. In the License Agreement page, click I agree to the terms of the license agreement.
  4. In the Feature Selection page, select the appropriate features that you want to install.

     If you manually imported BIAR files before the upgrade, the installer will not detect this and will continue to show the Import universe and Reports option. Click Next and continue with the upgrade as follows.
    • Upgrade BMC ProactiveNet Report Engine
    • Upgrade universe and reports — imports the BMC ProactiveNet Performance Management universe and reports into SAP BusinessObjects Enterprise automatically. This eliminates the need for manual import. If you are installing BMC ProactiveNet Report Engine for the first time, BMC recommends to use the automatic import option.

  5. In the BusinessObjects Information page, provide the necessary information using the values that you populated in the Planning sheet for installation and configuration, and click Next.

    Note

    If you select not to import the universe and reports on the Feature Selection page, the BusinessObjects Information page is not displayed.

  6. In the Installation Preview page, click Install.

     The installer begins the installation process.

     BMC ProactiveNet Report Engine is upgraded, and the latest BMC ProactiveNet Performance Management universe and reports are also imported.

Note

If you upgraded the Report Engine from any previous version (9.0 or 9.0.20) to 9.0.22, you can install the Report Engine version 9.0.22 in another host with the same database user.

To upgrade multiple Report Engines that use a single database

  • If your environment consists of only a single Report Engine, you can directly upgrade the Report Engine from a previous version (9.0.00, or, 9.0.20.x) to 9.0.22. Later, you can install more instances of the Report Engine and use the same database user that you used in while upgrading the single instance of the Report Engine.
  • If your environment consists of  multiple Report Engines that point to different databases, and you want to upgrade these Report Engines to version 9.0 Service Pack 2 and merge data from the different databases to a single database, follow the procedure documented in the Knowledge Article KA401222.

 

 

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