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General recommendations

  • All the components of BMC ProactiveNet Performance Management Reporting must be present in the same LAN/subnet as that of BMC ProactiveNet Server.
  • For the custom reports with performance and event data to display correct data, ensure that you provide the logical name of the BMC ProactiveNet Server in the BMC ProactiveNet Server Registration page when you install BMC ProactiveNet Report Engine. You can find the logical name of the BMC ProactiveNet Server as the NGP_Server_Name entry in the <BMCProactiveNetServerInstallationDir>\pw\custom\conf\pronet.conf file.
  • After you successfully install BMC ProactiveNet Report Engine, for performance data in the reports, you must wait for a minimum of 3 hours, and for server capacity reports, you must wait for 24 hours because the server capacity report shows daily summarized data.

 

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BMC ProactiveNet Performance Management Reporting 9.0