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Base product versions and compatibility for upgrades

The following tables list the minimum version requirement for each product and the version each product is upgraded to when you upgrade the BMC Cloud Lifecycle Management solution. 

Note

BMC does not automatically certify newer versions of compatible products like VMWare vSphere, Oracle, SQL Server, Linux, and so on. However, BMC does support customers running newer versions of these products as long as backward-compatibility is guaranteed. For more information about compatible products, see the Compatibility Matrix, located in the BMC Cloud Lifecycle Management compatibility section of the Product Availability and Compatibility site at http://www.bmc.com/support.

The tables also describe whether a product is backward compatible. When a product is backward compatible, it means that you can directly upgrade the product in your production environment, without having to move it to a staging environment.

Before you begin

The following table describes the required BMC products, their versions, and additional notes to be considered before upgrading. 

Required products

Minimum version required for an upgrade

Version shipped in installer

Notes

  • BMC AR System Server – Cloud Portal and Database
  • BMC Remedy Action Request System
  • BMC CMDB (formerly called Atrium Core)
  • BMC Atrium Integrator
  • BMC IT Service Management
  • BMC Remedy Service Request Management

8.1.01

Review Component-BMC-product-service-pack-and-patch-levels to see the service pack and patch levels for the products in the BMC Cloud Lifecycle Management solution





Depending on the prior upgrade/installation path followed till 4.6, ITSM can be of  version 7.6.04 , 8.0.00, or 8.1.01 or missing all together.

Upgrade ITSM to a compatible version.

BMC Remedy Mid Tier

8.1.02


BMC Atrium Core Registry

8.1.01


TrueSight Orchestration Content (formerly called BMC Atrium Orchestrator)

20.14.01


TrueSight Orchestration Platform (formerly called BMC Atrium Orchestrator), includes Configuration Distribution Peer and High-Availability CDP

7.6.03


TrueSight Server Automation (formerly called BMC Server Automation), including:

  • TrueSight Server Automation – Application Server and Console
  • TrueSight Server Automation – Virtual Center Agent (installed manually)
  • (Optional) TrueSight Server Automation – PXE Server
  • (Optional) BMC Server Automation – File Server

8.7.00


TrueSight Network Automation (formerly called BMC Network Automation), including:

(Optional) TrueSight Network Automation – Device Agent

8.7.00


BMC Cloud Lifecycle Management, including:

  • Cloud Database Extensions
  • Cloud Platform Manager
  • Cloud Portal AR Extensions
  • Self-Check Monitor
  • Cloud Portal Web Application

4.6.07


Where to go next

For general guidelines, see Guidelines for upgrading. To understand more about other tasks, see Preparing for upgrades. 

 

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