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AWS Provider issues

 

Refer to the following sections for troubleshooting AWS provider issues:

Warning

Note

You can check the csm.log file at the following locations for entries that might help diagnose the problem:

  • (Windows) C:\Program Files\BMC Software\BMCCloudLifeCycleManagement\Platform_Manager\logs\csm.log
  • (Linux) /opt/bmc/BMCCloudLifeCycleManagement/Platform_Manager/logs/csm.log

For information about troubleshooting BMC Cloud Lifecycle Management, see Troubleshooting.

BMC Server Automation enrollment, software install, or compliance fails

To work around this issue, perform one of the following tasks:

  • (When the distributed firewall is enabled): Define the required port including the RSCD port (4750) in the service blueprint
  • (When the distributed firewall is disabled): Define the required port including the RSCD port (4750) in a VPC-level default security group or in the service blueprint

 

For details, see AWS Provider Limitations.

Related topic

Known and corrected issues

 

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BMC Cloud Lifecycle Management 4.7