Verifying Platform Manager installation

You can verify that Platform Manager was installed successfully by using the following procedures.

To review installation log files

If you just completed the installation and the installer prompts you to view the installation log, perform the following steps:
1. Click View Log.
2. Check the log file for SEVERE errors.
3. Skip to step 4.
Log on to the server that hosts Platform Manager.

Navigate to each directory listed in the following table and check the specified log files for the errors described in the Action column.
Within the path names specified in the table:

On Microsoft Windows, installation path is C:\Program Files\BMC Software\BMCCloudLifeCycleManagement.
On Linux, installation path is /opt/bmc/BMCCloudLifeCycleManagement.

Directory	Log file	Action
Windows: C:\Windows\Temp Linux: /tmp	bmcclm_install_log.txt	Verify that no SEVERE errors are reported in the log file.
Windows: *installPath\Platform_Manager Linux: installPath*/Platform_Manager	wrapper.log	Verify that no JVM startup errors are reported in the log file.
Windows: *installPath\Platform_Manager\Logs Linux: installPath*/Platform_Manager/Logs	csm.log	Verify that no import failures are reported in the log files.

If no error messages were reported, the installation was successful.
If a SEVERE or WARNING error message was reported, consult the Known and corrected issues and Troubleshooting the installation, migration, or upgrade sections. You may also contact BMC Customer Support for additional help.

To verify that the required services are running

Verify that the required services are running:
- Windows:
  1. Select Start > Administrative Tools > Services.
    The Services window opens.
  2. Verify that the BMC CSM service is started.
- Linux:
  1. From a command prompt, type the following command:
    ps -ef | grep -i bmccsm
  2. In the resulting filtered output, look for the following process names: bmccsm and osgi.
If the required services are not running, start Platform Manager.
- (Windows) From the Services window, select the BMC CSM service, and click Start the service.
- (Linux) From a command prompt, type the following command:
  /etc/init.d/bmccsm start

To verify that the AR User is properly set to clmsystemuser in the JSON

For all fresh installs of Platform Manager, the attributeValue of the AR User is set to clmsystemuser. You created this new user during the AR Post Install Configuration.

Warning

If you need to change the password of clmsystemuser, contact customer_support@bmc.com to get the encrypted value of this user's password. Do not enter this password as a clear text value in the JSON file. Otherwise, you run the risk that your system might fail to authenticate against your AR Server database. For more information, see Changing-passwords-in-CLM-product-applications.

Log on to the server that hosts Platform Manager.
Change directories to <installPath>\Platform_Manager\Configuration.
Open cloudservices.json in a text editor.
Search for clmsystemuser.
For example:
"attributeValue" : "clmsystemuser",
   "description" : "Database(AR) User",
   "guid" : "51d59048-32f3-4a98-a5d3-3b96066a4c9b",
   "name" : "user"
  }, {
   "cloudClass" : "com.bmc.cloud.model.beans.AccessAttributeValue",
   "accessAttribute" : {
     "cloudClass" : "com.bmc.cloud.model.beans.AccessAttribute",
     "datatype" : "String",
     "description" : "Database(AR) Password",
     "guid" : "03379ef7-6e58-42c4-be06-f26d7f8eb537",
     "isOptional" : false,
     "isPassword" : true,
     "length" : 255,
     "modifiableWithoutRestart" : false,
     "name" : "password"
    },
   "attributeValue" : "x+IJYzkzRt8tjHGnMJaJhA==",
   "description" : "Database(AR) Password",
   "guid" : "5e3eb447-af3f-40f6-9feb-476bcbb4b971",
   "name" : "password"
Close cloudservices.json.

To verify Platform Manager is properly installed

In a web browser, access the Platform Manager URL.

https://PlatformManagerServer:portNumber/csm
https://pmServer:9443/csm

The default HTTPS port is 9443. You should see the following message: