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Preparing to run the installer on a Windows computer

Before you start installing the products in the BMC Cloud Lifecycle Management solution, prepare the Microsoft Windows computer on which you will run the installer by using the procedures explained in this topic:

Before you begin

For new installations, if you have an existing BMC BladeLogic Remote Server Call Daemon (RSCD) Agent and BMC Network Shell (NSH) installed on your installer host, you must uninstall them. Because the RSCD agent will be installed with every BMC product and the NSH will be installed on the installer host, you must uninstall any existing versions. For a complete list of requirements, see System-requirements-for-Windows.

Note

This task is not required for upgrades.

To check for existing installer

Check if there is an existing installer from a previous installation on the host. If there is, back up and delete the previous C:\Program Files\BMC Software\Planner installation folder. Also, back up and delete the C:\Windows\ProductRegistry.xml file.

To turn off the firewall

  1. On Windows 2012, go to Start > Control Panel.
  2. Under System and Security, click Check Firewall Status. 
  3. Click Turn Windows Firewall on or off. 
  4. Start the Windows Firewall service, if necessary.
  5. For all three network locations, select Turn off Windows Firewall (not recommended). 

  6. Click OK. 

    For more information about stopping or disabling the firewall service, see the I Need to Disable Windows Firewall topic in the Microsoft TechNet Library. 

To set screen resolution

Set your computer screen to the recommended resolution of 1280 x 800 or greater.

To uninstall TrueSight Server Automation (formerly called BMC Server Automation) RSCD Agent

  1. Select Start > Programs > Windows Control Panel and open the Add/Remove Programs utility.
  2. Select the component that you want to uninstall (for example, TrueSight Server Automation RSCD Agent) and click Change/Remove
  3. After the RSCD Agent is uninstalled, go to C:\Program Files\BMC Software\Bladelogic and delete the RSCD folder.
  4. Manually delete the C:\Windows\rsc folder.

  5. Restart your computer.

    If you don't restart your computer, installing the RSCD Agent can take an extended period of time to perform, sometimes over an hour.

    For more information, see Uninstalling components on Windows in the TrueSight Server Automation documentation.

To uninstall BMC Network Shell

  1. Select Start > Programs > BMC Software > BladeLogic Server Automation Suite > Uninstall Network Shell.
  2. After the NSH is uninstalled, go to C:\Program Files\BMC Software and delete the NSH folder.
  3. Manually delete the C:\Windows\rsc folder.
  4. Restart your computer.
     For more information, see Uninstalling components on Windows in the TrueSight Server Automation documentation.

To verify product host connectivity

Perform the following steps to ensure that you can successfully launch the installation on a product host:

  1. Ensure that you can contact all target hosts (on which you want to install BMC products) from the installer computer (for example: ping <host name>.
  2. Run the ipconfig command on the target host, and verify that the IP address returned in the previous step matches the the target computer's IP address returned in this step.

To map the target host hard drive

For the installer to access the target host successfully, you must map C:\ (\\<hostname\c$) drive of all target hosts or set up FTP to all target hosts.

To access target VMs from the installer computer

Before you launch the installer, ensure that you can access target VMs from the installer computer.

  1. On the installer computer, click Run.
  2. Enter \\<targetmachinename>\C$ (or the D$drive) for every target computer.

If you do not see an error message, the installer is ready to install the RSCD Agent on the target host.

If you do see an error message (for example, The trust relationship between this workstation and the primary domain failed), your computer is not synced with the domain controller. In such a scenario, contact your system administrator to

To update Terminal Services configuration options

If you are using Terminal Services, update the Terminal Services configuration options as needed before running the installer. The installer runs only when Terminal Services is configured correctly.

Note

If you do not configure these items before you run the installer, an installer panel appears listing the steps required to handle these issues.

  1. From the Windows Start menu, click Run.
  2. Type gpedit.msc, and then click OK.
  3. Navigate to the Temporary folders policies:
    Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders
    or:
    Computer Configuration > Administrative Templates > Windows Components > Terminal Services > Terminal Server > Temporary folders
  4. Set the Properties of Do not delete temp folder upon exit to Enabled and then click OK.
  5. Set the Properties of Do not use temporary folders per session to Enabled and then click OK.
  6. If the settings do not take affect, complete the following steps:
    1. From the Windows Start menu, click Run.
    2. Type regedit, and then click OK.
    3. Expand HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Terminal Server.
    4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.


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Related topics

Preparing-to-run-the-installer-on-a-Linux-computer
Installation-order-and-product-dependencies
Installing-BMC-Cloud-Lifecycle-Management

 

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